Personalized Ticket History Report
Our organization is using the standard ticket history report every week to review performance. Is there a way we can customize this report or set it for weekly email delivery?
Asked by Cole Baker
on Mon 7/25/22 10:15 AM
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Answer (1)
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Mark Sayers
Mon 7/25/22 11:04 AM
Hello Cole,
Unfortunately that out-of-the-box report is not able to be scheduled for delivery. Only a custom report can be scheduled for delivery.
It also is not able to be customized beyond the current filter options that exist for that report.
It would make a great enhancement request to ask for modifications to the report though. You should submit that using our enhancement request service here: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2148
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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