Restore Deleted Task
Is it possible to restore a task that was deleted?
Asked by Mike Schuster
on Tue 7/19/22 9:34 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Tue 7/19/22 10:10 AM
Hello Mike,
In general, a fully deleted task (whether that is a ticket task or a project plan task) is not able to be fully restored. You could check in Sandbox (if that wasn't where it was deleted from to begin with) to see if the task still exists there and copy the info from it as you recreate it in Production.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
1 of 1 users found this helpful.
Hi Mark,
To access my sandbox do I use the same URL for production TDNext, but replace the TDNext portion of the URL with SBTDNext?
Thanks,
Mike - Mike Schuster Tue 7/19/22 10:26 AM
To access my sandbox do I use the same URL for production TDNext, but replace the TDNext portion of the URL with SBTDNext?
Thanks,
Mike - Mike Schuster Tue 7/19/22 10:26 AM
Our sandbox was refreshed recently. Why don't I see tickets and tasks that were created in production months ago? Doesn't a sandbox refresh copy production tickets and tasks?
- Mike Schuster
Tue 7/19/22 10:36 AM
At this point yes sandbox should be an exact copy of your Production environment as it was on 7/10 (the refresh took place on 7/11).
- Mark Sayers
Tue 7/19/22 10:42 AM
I'm using this URL: https://support.gmhec.org/SBTDNext/Home/Desktop/Default.aspx and I don't see anything from production at that, not even a desktop. Is that the wrong URL?
- Mike Schuster
Tue 7/19/22 10:45 AM
If you're logging in first by going to https://support.gmhec.org/SBTDNext/Login.aspx you *do* have a TDNext desktop on your account that is under the mschuste@middlebury.edu username. Is that the username you're signing in under in Sandbox? That account also has a desktop in the Middlebury Tickets app.
- Mark Sayers
Tue 7/19/22 11:11 AM
Yes, that's the only username I have. I logged into https://support.gmhec.org/SBTDNext/Home/Desktop/Default.aspx
The desktops there don't look the same as what I have in production. Ticket 23998 was created in production on 1/24/22. I can't find that ticket number in the sandbox. - Mike Schuster Tue 7/19/22 11:34 AM
The desktops there don't look the same as what I have in production. Ticket 23998 was created in production on 1/24/22. I can't find that ticket number in the sandbox. - Mike Schuster Tue 7/19/22 11:34 AM
GMHEC is a Private Cloud hosted client, so your sandbox data would only be as recent as your most recently requested refresh, which as best I can tell was on Fri 9/24/2021 at 11:31 AM. This is likely why you do not see your tickets and tasks in that Sandbox. From this point, the task is not going to be recoverable in that case if it was deleted from a ticket.
- Mark Sayers
Tue 7/19/22 12:13 PM
So, when I receive an email that says your sandbox is being refreshed like the one that took place on 7/11, what does that refer to?
- Mike Schuster
Tue 7/19/22 12:15 PM
I think that was the general notification for our SaaS clients. It *should* also have had a note in there for our Private Cloud clients noting that while your Sandbox data *will not* be refreshed, your Sandboxes will be unavailable until the SaaS Sandbox refresh completed on 7/11 because they run off the same infrastructure on the back end and there's no way to pull SaaS down for updating without also taking Private Cloud Sandboxes offline too.
- Mark Sayers
Tue 7/19/22 12:20 PM