Changing the requestor when they leave organization

Is there any way that someone has found, to easily change the requestor on a large number of tickets, if that person leaves the organization, and a new person should be considered the requestor?

Tags requestor bulk
Asked by Bill Harlan on Mon 7/18/22 3:38 PM
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Answer (1)

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Mark Sayers Mon 7/18/22 4:36 PM

Hello Bill,

Unfortunately there is no Mass Edit of tickets that will allow the Requestor on those tickets to be changed all in one shot.

You *can* make many PATCH calls to tickets to update just their RequestorUID value, but it would only update 1 ticket per call, and you can make 60 calls per 60 seconds per IP address. So if you have a lot of tickets needing updated after such a scenario has elapsed, you'd potentially need to build in rate limiting to your calls to ensure you do not exceed 60 calls per minute.

Mark Sayers
Sr Support Consultant, CS

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