Changing the requestor when they leave organization

Is there any way that someone has found, to easily change the requestor on a large number of tickets, if that person leaves the organization, and a new person should be considered the requestor?

Tags requestor bulk
Asked by Bill Harlan on Mon 7/18/22 3:38 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Mon 7/18/22 4:36 PM

Hello Bill,

Unfortunately there is no Mass Edit of tickets that will allow the Requestor on those tickets to be changed all in one shot.

You *can* make many PATCH calls to tickets to update just their RequestorUID value, but it would only update 1 ticket per call, and you can make 60 calls per 60 seconds per IP address. So if you have a lot of tickets needing updated after such a scenario has elapsed, you'd potentially need to build in rate limiting to your calls to ensure you do not exceed 60 calls per minute.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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