Can No Longer View Certain KB Article

Good afternoon,

Last week, I was able to view the article at this URL:  https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=39803  Today, I'm being told I have no permissions, and I did verify that I am signed in to the TDX support portal.  My colleague also checked to see if he could access and he gets the same error.  Is it possible to have the article restored or is there something going on with my account?

Thank you,

Courtney Dobbs, TAMUCT

Asked by Courtney Dobbs on Tue 6/21/22 3:58 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 6/22/22 10:11 AM

Hello Courtney,

The article was marked as Archived, and I'm looking into it to confirm whether it should be marked that way and if the content has been moved somewhere else.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

2 of 2 users found this helpful.
Thank you Mark, I look forward to your findings! - Courtney Dobbs Wed 6/22/22 12:01 PM
It appears that KB was archived because the info is fairly old and potentially outdated, also that content is covered in our Readiness courses and with our Implementation Consultants during your regular course of implementation with TeamDynamix. You can contact your consultant directly to ask for the Readiness course that contains the content about ticket workflows if you're in need of reviewing it again. - Mark Sayers Wed 6/22/22 1:17 PM
I did notice that a few things had been added that weren't in the video, but we were finding it very helpful! However, I do understand the need to archive due to content age. I will review our Readiness materials and if I can't find what I need there, I will reach out to the consultant that helped up onboard. Thank you! - Courtney Dobbs Thu 6/23/22 12:07 PM