using "in process" when ticket work completed immediately
In situations where a TDX user is completing work on a ticket immediately and then resolving it, is there any point to setting the status to "in process" and then to "completed" (or resolved) immediately after that? The SLA will be fulfilled if the ticket moves to a completed status, correct?
Asked by Becky Klein
on Mon 5/16/22 1:14 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Mon 5/16/22 2:51 PM
Hello Becky,
As long as the ticket is created and *then* moves from an Open status to a Closed status, that should be all that is needed to satisfy the SLA, yes.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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