iPaaS Flow: Sync TDX Tickets to Jira issues

Good Afternoon:

One of the groups we support uses Jira for some of their project management requirements.  I was looking at the iPaaS Flow Templates here:

  • https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=51043

And saw this one:

9 - Sync TDX Tickets to Jira issues - This flow triggers when a new ticket is created in TDX or when a TDX ticket is updated. It searches for a corresponding issue in Jira and creates or updates the issue based upon search results.

However, that summary is pretty brief, so I have some questions for you:

  • How are these flows implemented?
  • Is there an associated cost with implementing them?
    • If so, what is the cost / how is it determined?
  • Are there any specific service accounts that would be required to implement this flow? 
    • More specifically, can we use to our existing administrative account (s), or would we need to create a new one for this specific flow?
    • This question applies both to our TDX accounts and the Jira accounts.
  • If a new account is required, are there any references I could consult so I could educate myself on this topic?
  • Does this flow allow data / activity to flow in both directions (TDX <----> Jira)?

 

 

 

Respectfully,

Bugsy Douglass

Business Systems Analyst
Information Technology Department - Pima County

(520) 724-2419

 

Asked by Bugsy Douglass on Mon 5/9/22 5:59 PM Last edited Mon 5/9/22 7:41 PM
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Answer (1)

This answer has been marked as the accepted answer
William Cochran Tue 5/10/22 9:54 AM

Hi Bugsy, 

 

Thanks for reaching out about this. There is a separate piece of the implementation that we are doing regarding iPaaS flows. We can certainly chat offline via email about this inquiry. I will follow up via email on this. 

Best,

William Cochran

 

No feedback
I am also interested in Jira integration. We also have a DEV team that manages everything through Jira, an OPS team that uses various TDx applications for ITSM, and a PMO that uses TDx for projects. What would it take to keep a TDx card wall in sync with a Jira board? - david murray Thu 3/2/23 4:33 PM
Generally speaking Jira would have to be able to make use of the project task API endpoints to GET and POST task updates whenever modifications happened on a Jira board's task. - Mark Sayers Thu 3/2/23 4:48 PM