Are Approvers automatically added as contacts to a request?
I thought that approvers were added as contacts to requests automatically, but an IT Partner has reported that occasionally the approvers are not the requestors of a given request and are not included as a contact on the request which causes their approval to fail. They were asking if it is possible to automatically add the approver as a contact on the request since their name is entered into the forms, but I thought this was already the case? Just wanted to confirm.
Answer (1)
Hello Gabriela,
Workflow step approvers are not automatically added as contacts on tickets, no. You could add the Contact field to the ticket form so the person who *is* requesting a service can select them to be included as a Contact on the ticket.
Sincerely,
Mark Sayers
Sr Support Consultant, CS