Task "Complete Within" Violation Notifications

Does a notification go out to the responsible group on a task if the ""Complete Within" window is violated?  If so, how/where is this configured?

Thanks, Tevis  

Asked by Tevis Boulware on Wed 4/27/22 7:21 PM
As a side note, these are tasks assigned through a workflow. - Tevis Boulware Wed 4/27/22 7:23 PM
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Answer (1)

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Mark Sayers Thu 4/28/22 10:05 AM

Hello Tevis,

No there is currently no notification that generates if the responsible party does not complete their task in the specified time frame.

2 of 2 users found this helpful.
Hi Mark. Do you know a technique in a TDX Workflow where you can set a timer on a task, and if the task is not completed before the timer finishes, a notification can be sent? I have been experimenting and can't seem to find a way to make it work.

I can envision an IPaaS flow that checks the ticket to see if there are any uncompleted tasks and then send a notification, but I wanted to try the TDX workflow first, since the TDX workflow already exists.

Thanks, Tevis - Tevis Boulware Fri 4/29/22 4:01 PM
Hello Tevis, Unfortunately a timer step itself cannot check for anything. If you used a timer step and then a Condition step once that timer ends, that might get you closer, however the Condition step still isn't going to be able to check that a Task specifically was completed. You'd have to be checking against whatever that task might represent (like if the task will result in a field on the ticket's form being populated or changed, you set the Condition step to check whether or not that field has the appropriate value yet, and if it does not, send the notification, if it does, then no notification is needed). - Mark Sayers Fri 4/29/22 4:16 PM
I think an IPaaS flow to check the ticket after the deadline may be the best option.

Do you happen to know if any enhancement for Workflow task notifications has been submitted?

Thanks, Tevis - Tevis Boulware Fri 4/29/22 4:25 PM
I don't know offhand of any enhancements like that, but you can certainly always submit one and we'll group it up if there are already any existing requests for the same thing. - Mark Sayers Fri 4/29/22 4:26 PM