Automatic Asset IN use when assigning to a ticket
I think iPAAS is needed but wanted to see if there was anyway to make an asset in use automatically when assigned to a ticket?
Asked by James Richard
on Fri 3/11/22 2:18 PM
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Answer (1)
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Mark Sayers
Fri 3/11/22 2:25 PM
Hi James,
Unfortunately there isn't a way to achieve that short of possibly a workflow with a web service step, but there's no way to automatically grab the ID of the asset so it can be updated...I really think iPaaS is likely the best bet.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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