Ticket Assignment Control
We would like to limit which groups the members of our Help Desk group can assign tickets to. Is this possible?
Asked by Gary Young
on Mon 3/7/22 8:54 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Mon 3/7/22 10:45 AM
Hello Gary,
This is indeed possible. You can read about linking groups to ticketing applications in our KB article here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=100404
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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