Email replies monitor for client portal and asset / CI app

Hi there,

Can I get clarification on what the email replies monitor does for the client portal and asset / CI app? Is the following correct based on my testing?

Client Portal

Knowledge base feedback - outbound email settings

Knowledge base feedback comment - email replies?

Questions - outbound email settings

Questions comments - email replies?

Asset / CI 

report email outbound email settings

comments in feed - ​​​email replies?

 

Thanks,

Jack

 

Asked by Jack Chou on Thu 2/24/22 2:39 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 2/24/22 2:46 PM

Hello Jack,

The Client portal Questions and KB system notifications do not support reply-by-email currently.

Notifications generated by someone on an Asset/CI's feed *do* support reply-by-email. Basically, if the generated TDX notification has a reply token at the bottom of it, then reply-by-email is supported.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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