Email replies monitor for client portal and asset / CI app
Hi there,
Can I get clarification on what the email replies monitor does for the client portal and asset / CI app? Is the following correct based on my testing?
Client Portal
Knowledge base feedback - outbound email settings
Knowledge base feedback comment - email replies?
Questions - outbound email settings
Questions comments - email replies?
Asset / CI
report email - outbound email settings
comments in feed - email replies?
Thanks,
Jack
Answer (1)
Hello Jack,
The Client portal Questions and KB system notifications do not support reply-by-email currently.
Notifications generated by someone on an Asset/CI's feed *do* support reply-by-email. Basically, if the generated TDX notification has a reply token at the bottom of it, then reply-by-email is supported.
Sincerely,
Mark Sayers
Sr Support Consultant, CS