Reporting on Survey Responses by Ticket Source
We are looking to report on our survey responses based on the source of the associated ticket (chat, email, phone, etc.). I don't see an option for Source under parent ticket when doing a report from the Survey Response report source. Is there another way I can report on this?
Thanks!
Asked by Steve Aker
on Tue 2/15/22 2:19 PM
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Answer (1)
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Mark Sayers
Tue 2/15/22 4:05 PM
Hello Steve,
Unfortunately it looks like the Source value is one of the few baked-in fields about the parent ticket that the survey response report does not include, though you *can* report on the value of custom ticket attributes.
You might consider adding an enhancement request to ask for that column/filter to be included in the survey response report source.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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