On Hold as Default Status

I would like to have a Draft status as the default for a ticketing application. I don't want tickets with this status to appear in any lists or reports until they are in the New status. I thought I would give it a class of On Hold but it appears that class isn't an option as a default status.

Has anyone else found a workaround for this use case?

Asked by Bobby Jones on Mon 1/24/22 12:45 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 1/25/22 4:22 PM

Hello Bobby,

You could consider making this Draft status classified as an In Process status class, then make sure your report filtering is filtering by specific statuses and not status classes, so you can exclude the status of Draft from the results.

If you change the name of the baked-in In Process status to be named Draft then you can set it as the default for the app.

Sincerely,

Mark Sayers

Sr Support Consultant, CS

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Thanks for the suggestion. I think that would work. I am leaning towards managing it through the process instead of enforcing it through the tool. - Bobby Jones Tue 1/25/22 4:28 PM