In the Knowledge Base report, you can select Owning Group. But nowhere in the KB Article can I find a place to update this field. Here is what I am trying to do.
As there are no notifications built into the KB system that I've been able to see, we'd like to use iPaaS to send notifications when an article is submitted. We have two paths for these approvals, if internal, it would go to the Owning Group members that have the security role to approve articles. If External, it would go to the previously mentioned group and our Communications and marketing folks to make sure the format and tone are correct.