Ticket Due Date - not email generated - where to set the default?

I have reached my 1 hour search limit, so I am asking.
It appears I missed it during our implementation.  Our tickets all seem to be defaulting to a due date of 1 day.  
I have searched here and seen several references to the ability to change this default, but no direction on how or where.
 

Will someone show me or walk me thru where to find this setting?

Thanks,

Sollie

Asked by Michael Sollie on Mon 1/10/22 9:41 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Mon 1/10/22 10:02 AM

Hello Michael,

On a ticket form's configuration page (found in TDAdmin > applications > [your ticket app] > Forms > select the form, when you include the Due/End date field it allows you to configure the default number of days after creation that the ticket should be due by. You can modify that value there.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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