Attributes Tags in Response templates

We use response templates I was wondering if we could tag our unique attributes in these response templates? 

For examplate:

Hello {{RequestorFirstName}},

The requested access has been removed for user FULL NAME, STUDENT NUMBER.

Thank you,
{{TechnicianFirstName}}

 

The FULL NAME and STUDENT NUMBER are attributes on the ticket.

Tags create-response-templates
Asked by Jessica Bryson on Wed 1/5/22 12:51 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 1/5/22 2:38 PM

Hello Jessica,

Unfortunately ticket response templates do not allow for including tags sourced from a custom attribute. Response template tags are limited to only a small number of baked-in fields.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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