Forms Programming - Dynamically Changing Titles
Instead of setting a "static" title for a form (which can turn into a ticket) I would like to have the title based on selections in the form. Is this possible?
Asked by Barry Bowden
on Tue 1/4/22 9:58 AM
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Answers (2)
This answer has been marked as the accepted answer
Barry Bowden
Tue 1/4/22 10:48 AM
Mark,
Can you point me to the KB which describes the PATCH API? I searched but could not locate it.
Thanks ...
Barry
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On the API page, it is under Tickets/Tickets - TDWebApi/Home/section/Tickets#PATCHapi/{appId}/tickets/{id}?notifyNewResponsible={notifyNewResponsible}
- Bobby Jones
Tue 1/4/22 11:43 AM
Hi Barry! I've also created an issue on your project for this question - Issue #181915
- Jordyn Mancini
Tue 1/4/22 11:53 AM
Mark Sayers
Tue 1/4/22 10:36 AM
Hello Barry,
Unfortunately the title field of a ticket request form isn't able to be dynamically set during the course of filling out a form, however you could potentially design a workflow that gets applied to these tickets where an initial step of the workflow is a PATCH API call to modify the Title based on its current value and values in certain fields of the form.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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