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Configuring Ticket Workflows
This outlines how ticket workflows are configured in the Admin application.
Using Web Services - Isolating Specific Data from a Workflow Response
It is possible to pull specific data points from an API response saved in the workflow.
Types of Ticketing Workflow Steps
This article outlines the different types of steps that can be used when building out a ticketing workflow.
Client Response Timer Workflow Example
An example of how to setup a workflow and process to automate the reminder notifications as well automated ticket closure when a client stops being responsive.