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This article explains the use of Metrics/KPIs when building custom Ticket or Project reports.
This article provides step by step instructions on adding Contacts/People to a ticket.
This outlines the purpose of Scheduled Tickets as well as how to perform some common actions around these items.
How to import tickets in TeamDynamix.
There are a handful of scenarios in TeamDynamix which will automatically convert an incoming ticket to a service request. This article will cover each scenario. If you are having trouble getting your tickets to auto-convert to service requests, check that they fit the criteria below.