Latest Question Activity

Web Method Question

Can you setup a Web Method that could send an attachment on a ticket to another system?

The workflow would be applied manually by the technician, that would run this web method.

Kathy Holman Last activity on 2/20/2017 6:13:35 PM by Kathy Holman

To whom may concern,

In the PPM portion of TD we created a field under the project charter to enter account numbers of 14 digits. The field only accepts 10 digits and on SB I created a new field but the field does not show there. Is there a way...

Edgar Garcia Last activity on 2/20/2017 6:07:53 PM by Edgar Garcia
KB question

Hi Kara,

The four articles which are not visible when you are not signed in are most likely set as Public = No, or they are inheriting that setting from their parent category. You might check the settings of those articles to be sure that is th...

Mark Sayers Last activity on 2/20/2017 11:12:22 AM by Mark Sayers
KB question


When I search the knowledgebase for a particular topic (ex. adobe) it returns a different number available based on whether I am signed in or not.  I get a rerturn of 18 hits when I'm logged in and 14 when I'm not.  Is ...

Kara Farmer Last activity on 2/20/2017 11:12:22 AM by Mark Sayers
Automated Rules

Hi Zachary,

You can add as many automation rules for ticketing as you need/want, however you need to keep in mind at some point they'll get so complex that they may not do everything you are really wanting them to do and could be hard to u...

Mark Sayers Last activity on 2/20/2017 10:14:42 AM by Mark Sayers