Latest Question Activity

Can we use the email service to append replies to feeds posted by TDX to the originating ticket if we are using single sign on?

Sure thing Joe,

Just remember, per that article for the email monitor setup the account being monitored needs to accept IMAP connections. Perhaps your email administrators can check that article to be sure the email account in question is set up ...

Asked by Mark Sayers Last activity on Fri 6/15/18 4:20 PM by Mark Sayers
Can we use the email service to append replies to feeds posted by TDX to the originating ticket if we are using single sign on?

Hi Mark,

I just received your last email. I set up a new user in TDX and it has a valid mailbox in our system. When I enter the URL for our mailbox, TDX doesn't recognize it. I assume it is the port because the URL is valid when I enter it into a...

Asked by Joe Allen Last activity on Fri 6/15/18 4:09 PM by Joe Allen
Can we use the email service to append replies to feeds posted by TDX to the originating ticket if we are using single sign on?

Hello Joe,

Single Sign On actually does not come into play with the email monitor user credentials. You can view our article on setting up email monitors in the Admin area at this link: https://solutions.teamdynamix.com/TDClient/KB/ArticleDet?ID=...

Asked by Mark Sayers Last activity on Fri 6/15/18 10:27 AM by Mark Sayers
Bulk move of assets to different asset application

Hi Amy,

It looks like Craig did not end up creating enhancement tickets for either of those ideas. You can certainly submit one personally, and if any others exist from other users our Product Mangement team will handle grouping them together!

K...

Asked by Mark Sayers Last activity on Thu 6/14/18 2:20 PM by Mark Sayers