Latest Question Activity

What can contacts see on a ticket?

One of the problems we use single sign on and they don't want to give people a user Id just for this one process.

The only wat to log in with a TDX created user and not a University account is to log in on the back side of the system., but I am n...

Asked by Denise Nelson Last activity on Fri 8/17/18 3:24 PM by Denise Nelson
What can contacts see on a ticket?

I believe I understand what you are aiming to achieve. However there a key dependency present that is difficult to get past. That is, for the Contact of a ticket to be able to see only tickets associated to them they will need to log in to see the...

Asked by Kris Kennedy Last activity on Fri 8/17/18 3:01 PM by Kris Kennedy
Ability to stop notification being sent out for certain Agents

We are our Registration Department that want to start using TD but they have come up with a big problem for them and feel like other offices should have the same issue. 

They do not want there student employees getting replies from requester that...

Asked by Kevin Cook Last activity on Fri 8/17/18 2:25 PM by Kevin Cook
What can contacts see on a ticket?

What can a contact see in the system? We are testing a process for our internship process with an academic unit and trying to figure out how to get employers in the sytem so they can be connected to a ticket but do not want to give them a Universi...

Asked by Denise Nelson Last activity on Fri 8/17/18 3:24 PM by Denise Nelson
Can there be more than one Evaluator?

Hello Dana,

At this time in 10.1 there is still only a single Evaluator that can be selected for Project Types. If you'd need to change that due to a normal evaluator being out of office for a bit, you'd want to remove them and add a new person.
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Asked by Mark Sayers Last activity on Thu 8/16/18 2:46 PM by Mark Sayers