Latest Question Activity

Need Excel Reporting Add-in for Excel 2016.

I don't believe there has been an update for SSO. We were using the Excel Add-in to pull data for reporting.

Asked by Nancy Fisher Last activity on Tue 1/22/19 1:22 PM by Nancy Fisher
Is there anyway to create a report to see how many of my Services have a .pdf File on it?

Enhancement 8229240, requesting Reporting on Services added.

Asked by Kathy Holman Last activity on Tue 1/22/19 12:42 PM by Kathy Holman
How to put the Asset/CI(s) on a report?

I was not sure how to attach the image. in the comment, so I have attached it here.  I do not see the option to add Asset/CI, do we need to check some flag/permissions?

Asked by Janet Moore Last activity on Mon 1/21/19 4:33 PM by Janet Moore
How to put the Asset/CI(s) on a report?

Hello Janet,

Ticket reports have a column for "Assets/CIs". Just add that column to your report and you'll see any Assets/CIs associated with the tickets in your results.

Sincerely,

Mark Sayers

TD Support

Asked by Mark Sayers Last activity on Mon 1/21/19 4:28 PM by Mark Sayers
How to put the Asset/CI(s) on a report?

I have created a report of all our Changes and I want to include the Asset/CI(s), I only see the field called Asset CI count on the field pick list.  I really want to show the name of the Asset/CI(s) that were on the Change ticket, not the count. ...

Asked by Janet Moore Last activity on Mon 1/21/19 4:33 PM by Janet Moore