Scheduled tickets: fields configurable?
I'm looking at the Scheduled Tickets KB article and it seems that the fields on the form are set in stone. I'm looking to add "description" so that I can include instructions on how to complete the ticket. Can I make this change? If so, how? If no...
Schedule Sandbox Refresh Date
The sandbox refresh schedule is quarterly on the first Sunday of the quarter. Unfortunately, multi-tenant SaaS customers cannot opt out of the sandbox refresh. You can read more about the refresh schedule here:
Changing from Standard to Agile project mode
I changed the project mode on 2 projects from Standard to Agile and noticed that the following setting in the General section changed and become not editable - even as Admin.
Manage By Project
Manage By Plan
In addition, th...