Latest Question Activity

Null option for location/room

We are attempting to create a report to display the number of tickets based on the room/location, but the chart also counts what I assume to be empty room fields, and skews the bar chart (see attachment.) Is there a way to not count tickets with e...

Felix Mercader Last activity on 1/20/2017 7:59:23 PM by Felix Mercader
Editing a project template.

Hi Nancy,

So you must be logged in as the owner of the project template, and you must be accessing the template via the Project Templates application. Going to it via Admin will not provide the Edit function you are looking for. Give that...

Mark Sayers Last activity on 1/20/2017 4:23:43 PM by Mark Sayers
Editing a project template.

We have a project template that is owned by our TD Admin account.  When I log in as 'umasstdadmin' I don't appear to have the ability to edit the template.  I believe in the past there use to be an edit button at the top but now I only h...

Nancy Fisher Last activity on 1/20/2017 4:23:43 PM by Mark Sayers
Ticket Reporting - Group By Field

Hi David,

There is not a Group By mechanism for reporting currently. Any custom reports which you've created can always be exported to Excel though, and you should then be able to manipulate your reports using the full range of Excel tools avai...

Mark Sayers Last activity on 1/20/2017 3:59:31 PM by Mark Sayers
Ticket Reporting - Group By Field

Is there a mechanism to group the results of reports? There's the ability to order by fields, but not to group by fields, e.g. grouping by classification would provide a visual break between incidents, changes, etc., as opposed to a simple order b...

David Tod Last activity on 1/20/2017 3:59:31 PM by Mark Sayers