Latest Question Activity

Using API to send email to to requestor

Sure there is. Utilize the ticket Feed API endpoint to post a feed item and in that call select the requestor as the person to notify.

Asked by Mark Sayers Last activity on Fri 11/16/18 11:23 AM by Mark Sayers
Using API to send email to to requestor

Is there a way to use the API to send an email to a ticket requester?

Asked by Hayden Fogle Last activity on Fri 11/16/18 11:23 AM by Mark Sayers
Searching General Incident Forms

Hello Kara,

The Ticketing report source *does* have a "Form" column and filter on it. You can certainly report on tickets with a certain form on them.

Let me know if you need anything else for this matter.

Sincerely,

Mark Sayers

TD Support

Asked by Mark Sayers Last activity on Fri 11/16/18 8:49 AM by Mark Sayers
Searching General Incident Forms

Is there are way to create a report that will show all of the tickets that have been created using the general incident form?  I am having issues with technicians creating tickets from TDNext using the generic form and not the ones created for a p...

Asked by Kara Farmer Last activity on Fri 11/16/18 8:49 AM by Mark Sayers
How to Enable Public Desktop Templates

Hello Cassie,

Since a Desktop Template is just that, a *template* which desktops can be created *from*, you can't make them public as an administrator.

A user, though, once they have been given a desktop, can edit that desktop and make it Public...

Asked by Mark Sayers Last activity on Thu 11/15/18 11:48 AM by Mark Sayers