Latest Question Activity

Survey Waiting Period

Our current solution includes a link to a Qualtrics survey in the final notification to a customer from our current ticketing system.  (We've had survey responses that trigger immediate corrective actions which is a driver to keeping the survey no...

Asked by Steve Blackburn Last activity on Tue 10/22/19 5:14 PM by Steve Blackburn
Ticket IDs continuously incrementing

Hello David,

No, we do not reuse numbers, even if tickets get deleted. They will perpetually increment.

Asked by Mark Sayers Last activity on Tue 10/22/19 4:21 PM by Mark Sayers
Ticket IDs continuously incrementing

Can you confirm that ticket IDs (and project IDs & Task IDs) are never re-used?  I can't imagine that they are, not even if a ticket/etc. is deleted, but since the concern came up with some api work here, I said I would confirm that the numbers co...

Asked by David Durling Last activity on Tue 10/22/19 4:21 PM by Mark Sayers
Hyperlinks

Hello Alex,

As for forcing it to open a specific browser, that would be some HTML coding that would be beyond what we could assist with. You'd have to ask a web developer from your organization to assist. Likely your Marketing or Web Development ...

Asked by Mark Sayers Last activity on Tue 10/22/19 3:58 PM by Mark Sayers
Error with email replies

Hi Joe,

Is that the message that is showing in your email Replies monitor's logs?

Are you sure that the Requestor did not accidentally modify the reply token's value?

I can't think of a reason why that message would show up other than something...

Asked by Mark Sayers Last activity on Tue 10/22/19 3:55 PM by Mark Sayers