Latest Question Activity

Scheduled tickets: fields configurable?

I'm looking at the Scheduled Tickets KB article and it seems that the fields on the form are set in stone. I'm looking to add "description" so that I can include instructions on how to complete the ticket. Can I make this change? If so, how? If no...

Asked by Greg Van De Mark Last activity on Thu 4/27/17 9:56 AM by Greg Van De Mark
Email Notifications Firing from Type on Children Ticket, Oddity since the upgrade

I have a Ticket Type we use on Problem tickets that has a listserv setup to be notified when this Type is used.  This used to only send messages when a New Problem ticket was created or if an existing Problem ticket was Edited and this Type was se...

Asked by Kathy Holman Last activity on Thu 4/27/17 9:45 AM by Kathy Holman
Schedule Sandbox Refresh Date

Hi Kara,

The sandbox refresh schedule is quarterly on the first Sunday of the quarter. Unfortunately, multi-tenant SaaS customers cannot opt out of the sandbox refresh. You can read more about the refresh schedule here:


Asked by Matt Sayers Last activity on Wed 4/26/17 10:07 PM by Matt Sayers
Access to project files from project link in report

Hi Mark.

The report was created for the main desktop.
When click on the link to a project, it takes you to TDNext

Asked by Billie Herman Last activity on Wed 4/26/17 6:09 PM by Billie Herman
Changing from Standard to Agile project mode

I changed the project mode on 2 projects from Standard to Agile and noticed that the following setting in the General section changed and become not editable - even as Admin.

Resource Management

Manage By Project

Manage By Plan

In addition, th...

Asked by Billie Herman Last activity on Wed 4/26/17 6:03 PM by Billie Herman