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This article explains how Knowledge Owners can use analysis and reporting tools, such as Google Analytics, to effectively manage and review knowledge base content.

This how-to article will help technicians/users to manage and evaluate project requests using the TDNext interface.

This concepts article will help users to determine which functionality in TDNext will be most effective.

The Task Step allows a workflow step to define a ticket task and add it to the ticket.

The Condition Step allows a workflow to automatically route one way or another based on the values on the ticket.

The Choice step allows a workflow to present a technician with multiple choices in order to progress through a workflow.

This how-to article will help users to use the Top Scored Requests report in TDNext.

A detailed breakdown of the automated processes that handle various ticketing aspects that are able to be, or are configured out-of-the-box to be automated in nature.