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This article explains how Knowledge Owners can use analysis and reporting tools, such as Google Analytics, to effectively manage and review knowledge base content.

This how-to article will help technicians/users to manage and evaluate project requests using the TDNext interface.

This concepts article will help users to determine which functionality in TDNext will be most effective.

Easily asses Windows upgrade readiness across your inventory.

The Condition Step allows a workflow to automatically route one way or another based on the values on the ticket.

The Task Step allows a workflow step to define a ticket task and add it to the ticket.

The Choice step allows a workflow to present a technician with multiple choices in order to progress through a workflow.

The Approval Step allows a workflow to notify one or more approvers and wait for them to mark the step complete.

This document outlines how to create/modify Risks in the Admin tool.