Search37 Results
- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
This article explains how Knowledge Owners can use analysis and reporting tools, such as Google Analytics, to effectively manage and review knowledge base content.
- Knowledge Base
- Using Project Portfolio Management
- Portfolio Management
This how-to article will help technicians/users to manage and evaluate project requests using the TDNext interface.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Knowledge Base
- Using Project Portfolio Management
- Project Management
This concepts article will help users to determine which functionality in TDNext will be most effective.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Workflows
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Workflows
The Condition Step allows a workflow to automatically route one way or another based on the values on the ticket.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Workflows
The Task Step allows a workflow step to define a ticket task and add it to the ticket.
- Knowledge Base
- Using Project Portfolio Management
- Portfolio Management
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Workflows
The Choice step allows a workflow to present a technician with multiple choices in order to progress through a workflow.
- Knowledge Base
- Using Service Management
- Working with Tickets
- Knowledge Base
- Getting Started
- Getting Started with Users & Roles
- Knowledge Base
- Work Management Admin
- Using Workspaces
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
A detailed breakdown of the automated processes that handle various ticketing aspects that are able to be, or are configured out-of-the-box to be automated in nature.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Workflows
The Approval Step allows a workflow to notify one or more approvers and wait for them to mark the step complete.
- Knowledge Base
- Using Project Portfolio Management
- Portfolio Management
This article provides the steps an administrator can use to set up automation rules used to apply workflows to project requests during submission of the project requests.