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This article explains how Knowledge Owners can use analysis and reporting tools, such as Google Analytics, to effectively manage and review knowledge base content.

This how-to article will help technicians/users to manage and evaluate project requests using the TDNext interface.

This concepts article will help users to determine which functionality in TDNext will be most effective.

The Condition Step allows a workflow to automatically route one way or another based on the values on the ticket.

The Task Step allows a workflow step to define a ticket task and add it to the ticket.

The Choice step allows a workflow to present a technician with multiple choices in order to progress through a workflow.

A detailed breakdown of the automated processes that handle various ticketing aspects that are able to be, or are configured out-of-the-box to be automated in nature.

The Approval Step allows a workflow to notify one or more approvers and wait for them to mark the step complete.

This article provides the steps an administrator can use to set up automation rules used to apply workflows to project requests during submission of the project requests.