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The Timer step allows organizations to pause a workflow at a pre-determined stage.

People and telephony systems can look up people by phone number using a specific URL.

This article explains how to restrict a user’s ability to create, view, or edit certain tickets, projects, and data in the Ticketing, Projects, and Analysis applications. You can control access by adjusting specific permissions related to Accounts/Departments, Types, and Application Instances.

This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.

This article details common features and customizations of the TDX Client Portal, which provides public-facing content for clients without either TDX accounts or TDNext access.