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Designing a Technician Dashboard: Reports, Data, and Widgets
A demo of how you might design a technician desktop and suggestions for content
Using Reporting and Desktops to Provide a Status Page
A guide on creating ticket and reporting tools to manage outages and report on them
Using Web Services to Provide an Outage Dashboard/Status Page in the Knowledge Base
A guide on how to use Api calls in ticket workflows to push outage information into the Knowledge Base.