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This article will provide a high level overview of how someone can enter a request via the client portal
There are multiple ways a technician can submit a ticket (incident, problem, or change request) on behalf of a requester. The following methods are for scenarios where a technician is fielding a phone call or walk up and must document the incident in TeamDynamix.
This article will focus on the technician's ability to view current and past ticketing history for the requester as well as submitting a new request on their behalf.