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How does the system match email addresses to user accounts when interacting via email?
An overview of how the TDX system matches email addresses to user records when creating tickets or handling reply-by-email.
Requestor vs. Ticketing User Ticket Notification Templates
This outlines the differences between the Requestor and Ticketing User versions of Ticketing Platform Notification Templates.
My Notifications Are Not Going To The Right Email Address. What Should I Do?
How to edit/enable Notification Templates within Admin