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This article will provide a high level overview of how someone can enter a request via the client portal
This article outlines the different ITIL classifications of items, provides sample use cases, and describes how these different classifications manifest themselves within TeamDynamix.
There are multiple ways a technician can submit a ticket (incident, problem, or change request) on behalf of a requester. The following methods are for scenarios where a technician is fielding a phone call or walk up and must document the incident in TeamDynamix.