- Knowledge Base
- Integrations, Automations, & AI
- Conversational AI
- AI Knowledge Sets
Environments allow you to control how your Virtual Service Agent (VSA) connects to different sources of information. In TeamDynamix CAI and TAAs, environments control how the system filters the available tickets and articles for the ones that the end-user has access to. If your environments are not set correctly, you may not have any or all the knowledge set records available to you.