Asset/CI Product Models

This how-to article will help admins and technicians to create and manage Product Models using the Assets/CIs application. The user must have the Create and modify product types/product models of assets permission in their Asset/CI application security role.

Overview

In an Assets/CIs Application, a product model refers to the exact identifying information about the asset or configuration item (CI) that allows you to know precisely what kind of item you are interacting with. Consider the example of a printer. The manufacturer might be HP and the product model might be LaserJet Pro 3. Product models are tied directly to manufacturers and product types to classify what sort of item this asset/CI is, and which company or brand makes it.

Creating Product Models

To create a product model:

1. In TDNext, go to your Assets/CI Application.
2. Click the +New button and select Product Model from the dropdown.
3. Fill in the required and optional fields in the New Product Model window.
4. Click the Active checkbox.
5. Click the Save button.

Editing Product Models

To edit a product model:

1. In TDNext, go to your Assets/CI Application > Product Models
2. In the Product Model column, click the Name link of the product model you’d like to edit.
3. In the Product Model Detail window, click the Edit button.
4. Change the required and optional details as desired.
5. Click the Save button.

Deleting Product Models

Product models need to be deleted one-by-one.

To delete a product model:

1. In TDAdmin, go to Applications > Assets/CI Application > Product Models
2. In the Product Model column, click the Name link of the product model you’d like to delete.
3. In the Product Model Detail window, click the Delete button.
4. In the window that opens, click OK.

Gotchas & Pitfalls

• Product Models cannot be deleted if there are assets or discovered mapping associated with it.
• If you are planning on syncing your asset data with an external system, such as SCCM or Jamf, it is recommended that you match the product models that you create to the ones that exist in the external system.