ESP LMS Courses

Question

What courses are available within the TeamDynamix earning management system (LMS) for ESP/ESPA clients?

Environment

LMS courses are available to TeamDynamix Expanded Services Program (ESP) and Expanded Services Program-AI & Automation (ESPA) customers.  Contact your organization's TeamDynamix service owner or admin or your TeamDynamix Customer Success team to learn more.

Once you have an account, you can login to the TeamDynamix LMS here: https://teamdynamix.continu.co/login

Answer

The following Courses are available in our LMS for all ESP & ESPA customers.  This content will continuously be updated, added, and improved upon.

Subscribe to this article to get see any updates!

Active Courses

  • Introduction to TeamDynamix Work Management
  • Extended Topics: Change Enablement
  • Extended Topics: Major Incident and Problem Management
  • Work Management: Foundations
  • Work Management: Core Integrations
  • Work Management: Email Services
  • Work Management: Asset Management
  • Work Management: Application Admin
  • Work Management: Ticketing Essentials
  • Work Management: Ticketing Life Cycle
  • Client Portal Overview
  • Knowledge Base Administration
  • Setting up a Knowledge Base
  • Service Catalog Management Administration
  • AI Service Assist Implementation
  • ITAM Essentials
  • ITAM Additional Topics
  • iPaaS Extended Topics
  • Process Consulting: Building a CAI Strategy
  • Process Consulting: Service Catalog Management - Concepts and Design
  • Process Consulting: Incidents & Service Requests - Service Delivery and Support
  • Process Consulting: Incidents & Service Requests - Intake
  • Life Cycle of a Project
  • Live Readiness Recordings: Conversational AI
  • Live Readiness Recordings: iPaaS

Active Learning Journeys

In addition to the individual courses you can access, we've also put together sets of courses into learning journeys to guide learners through specific topics.  These are a great place to start if you're not sure which courses to take first or if you are new administrative user to your platform. 

Learning Journey Courses
ITSM/ESM
  • Understanding Your TeamDynamix Environment
  • Process Consulting: Service Catalog Management - Concepts and Design
  • Core Integrations
  • Work Management Foundations
  • Client Portal
  • Service Catalog Management
  • Ticketing Essentials
  • Setting up a Knowledge Base
  • Ticketing Reporting
  • Dashboards
  • Enterprise Service Management
iPaaS
  • iPaaS Foundations
  • iPaaS Working with Connectors
  • Configuring Your TeamDynamix Environment for iPaaS
  • iPaaS How to Trigger Flows
  • iPaaS Working with Flow Data
  • Additional Funcitonality in TeamDynamix iPaaS Configuration
  • iPaaS Working with Notifications
  • iPaaS Dynamic Forms
  • iPaaS Security Best Practices & Access Management
  • iPaaS Flow Lifecycle Management

Coming Soon

  • Courses
    • Process Consulting: Change Enablement
  • Learning Journeys
    • PPM
    • CAI 

Roadmap

  • iPaaS Requirements Building
  • Portfolio Planning
  • PPM Project Management Essentials
Print Article