Question
What courses are available within the TeamDynamix earning management system (LMS) for ESP/ESPA clients?
Environment
LMS courses are available to TeamDynamix Expanded Services Program (ESP) and Expanded Services Program-Automation & Integration (ESPA) customers. Contact your organization's TeamDynamix service owner or admin or your TeamDynamix Customer Success team to learn more.
Answer
The following Courses are available in our LMS for all ESP & ESPA customers. This content will continuously be updated, added, and improved upon.
Active Courses
- Introduction to TeamDynamix Work Management
- Extended Topics: Change Enablement
- Extended Topics: Major Incident and Problem Management
- Work Management: Foundations
- Work Management: Core Integrations
- Work Management: Email Services
- Work Management: Asset Management
- Work Management: Application Admin
- Work Management: Ticketing Life Cycle
- Client Portal Overview
- Knowledge Base Administration
- AI Service Assist Implementation
- ITAM Essentials
- ITAM Additional Topics
Coming Soon
- Work Management: Ticketing Essentials
- Service Catalog Management Administration
- iPaaS Foundations
- iPaaS Extended Topics
- Life Cycle of a Project
- Process Consulting: Change Enablement Intake
- Process Consulting: Incidents & Service Requests - Service Delivery and Support
- Process Consulting: Incidents & Service Requests - Work Management and Intake
- Process Consulting: Service Catalog Management - Concepts and Design
Roadmap
- iPaaS Requirements Building
- CAI Strategy
- Portfolio Planning
- PPM Project Management Essentials