Body
Starting on Wednesday, December 3, 2025, support for Sassafras products will transition to the TeamDynamix Application Support team. As part of the transition, our primary method for submitting and tracking support requests will be through the TeamDynamix Solutions portal.
Here are some things to know about the change.
Where do I submit support requests for Sassafras products?
The best way to submit support requests is through the Contact Support service in our portal.
For steps on how to submit tickets through the Portal, take a look at our attached guide (
Support Quick Start: Solutions Portal Tickets). Scroll down and you’ll see the Attachments section towards the bottom right.
You can also reach support by email (support@teamdynamix.com) or phone (1-877-752-6196).
How do I get access to the new portal?
To get access to the portal, you’ll need to create a Community account. Follow the steps in this article to set up your account.
What do I do with existing tickets?
Open Sassafras tickets submitted before December 3rd will be completed in their current systems; you do not need to re-submit those cases.
When can I contact TeamDynamix Application Support?
Our Solutions Portal (solutions.teamdynamix.com) is scheduled to be available 24 hours a day, 365 days per year. For more information on our Service Level Agreements and expected response times[EL1] [KK2] [EL3] [KK4] [EL5] , view this article.
Can I still use the support@sassafras.com email?
The support@sassafras.com email will remain active until December 3rd. After that, it will not be monitored.
- Before December 3rd continue using support@sassafras.com
- Starting December 3rd submit tickets via using the Contact Support service in the TeamDynamix Solutions Portal