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Welcome to the TeamDynamix Customer Community and to the beginning of a long-term partnership with us!
TeamDynamix is passionate about, and dedicated to, addressing the everyday needs of our customers. We continually challenge ourselves to improve our service and support offerings. We are committed to ongoing training and development: internally to our services team, and externally to help our customers become more efficient and effective in the business of providing services to their customers.
Our commitment to our customers has earned us outstanding levels of customer satisfaction and retention. Delivering unparalleled service to our customers is our fundamental objective. We want every experience with TeamDynamix to be professional and timely.
This document provides you with the information you need to get started as a member of the TeamDynamix Customer Community.
Your Customer Success Team
After you go live with Phase 1 of your implementation of TeamDynamix, you will be assigned a dedicated Customer Success Team including:
Customer Success Manager: Your CSM will manage the life cycle of your business relationship with TeamDynamix. They will conduct a Post Go-Live Review with you and your team, and will also conduct Quarterly Business Reviews to understand your current initiatives and share TeamDynamix updates. Your CSM can help you with Product Roadmap updates, contract and renewal questions, as well as any feedback you might have regarding your product or support experience.
Customer Account Executive: Your AE will work with you to help develop your maturity within the technology. They partner directly with your CSM, and will attend your quarterly meetings as well. Your AE can assist you with license growth, Enterprise Service Management and site licenses, new product evaluations, as well as any add-on services that you may be interested in.
Quarterly Business Reviews
Your Customer Success Team would like to meet with you and your team quarterly for a TeamDynamix Business Review. During the Business Review, we will discuss your journey with TeamDynamix, your current efforts with the platform, and your short and long-term goals as a department and institution. We also share important company updates to ensure you have all the tools and resources you need to be successful with TeamDynamix.
To schedule a TeamDynamix Business Review with us, please email customersuccess@teamdynamix.com. We look forward to partnering with you!
TeamDynamix Resources
TeamDynamix Solutions Portal:
This portal is your one-stop shop for TeamDynamix resources.
Systems Status: We use this to communicate the current performance status of the TeamDynamix system.
- You can subscribe to alerts via email, text, or RSS feed. We also post planned maintenance announcements and incident reports to the status page.
Submit a Product Idea: Our Product team reviews enhancement requests weekly, so please submit your feedback and ideas to the team.
Submit a Support Ticket: TeamDynamix Support is available 24 hours a day, 365 days a Year.
- We encourage customers to log Incidents through the Service Catalog, the most efficient method which allows our team to quickly begin the analysis and research required to resolve your issue.
- Email: support@teamdynamix.com Phone: +1 877-752-6196
- View your Requests: View the status of your open TDX ticket requests.
Access Community: Register and join our Advisory Groups. Our advisory groups meet every other month for an hour at a time, and they are topic specific so you will know ahead of time what they will discuss. You can use this Community as a way of asking questions or sharing best practices with your peers. These groups are moderated by Andrew Graf, Chief Product Officer, Charlie Carwile, Product Manager, and Brian Miller, Director of Process Consulting. We recommend starting with the Service Management Advisory Group, Asset Management Advisory Group, Integration and Automation Advisory Group and the Project & Portfolio Advisory Group.
Planned Maintenance Information: This article outlines the regular maintenance windows for TeamDynamix and outlines the periods of time when the application is unavailable due to service updates, new functionality releases, and emergency maintenance.
An Overview of the TeamDynamix Environments and Refresh Schedule: This article contains detailed information regarding Production, Sandbox and Private Cloud environments.
Additional Contacts and Links
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