A ticket type.
| Name | Editable? | Required? | Type | Nullable? | Summary |
|---|---|---|---|---|---|
| ID | Int32 | The ID of the ticket type. | |||
| AppID | Int32 | The ID of the ticketing application associated with the type. | |||
| AppName | String | The name of the ticketing application associated with the type. | |||
| Name | This field is editable through the web API. | This field is required. | String | The name of the ticket type. | |
| Description | This field is editable through the web API. | String | This field is nullable. | The description of the ticket type. | |
| CategoryID | This field is editable through the web API. | This field is required. | Int32 | The ID of the category associated with the ticket type. | |
| CategoryName | String | This field is nullable. | The name of the category associated with the ticket type. | ||
| FullName | String | This field is nullable. | The full name of the type, which includes the type category. | ||
| IsActive | This field is editable through the web API. | Boolean | The active status of the ticket type. | ||
| CreatedDate | DateTime | The created date of the ticket type. | |||
| CreatedByUid | String | This field is nullable. | The UID of the user who created the ticket type. | ||
| ModifiedDate | DateTime | The last modified date of the ticket type. | |||
| ModifiedByUid | String | This field is nullable. | The UID of the user who last modified the ticket type. | ||
| ReviewerUid | This field is editable through the web API. | Guid | This field is nullable. | The UID of the reviewing user associated with the ticket type. If provided, ReviewerUid will be preferred over any non-zero ReviewingGroupID value. | |
| ReviewerFullName | String | The full name of the reviewing user associated with the ticket type. | |||
| ReviewerEmail | String | The email address of the reviewing user associated with the ticket type. | |||
| ReviewingGroupID | This field is editable through the web API. | Int32 | The ID of the reviewing group associated with the ticket type. The value provided must be the ID of a group associated to the ticketing application of the ticket type (as shown in the TDAdmin Group Ticketing Application settings). | ||
| ReviewingGroupName | String | The name of the reviewing group associated with the ticket type. | |||
| NotifyReviewer | This field is editable through the web API. | Boolean |
Whether the reviewing resource(s)
(and other addresses, if specified)
should be notified of any new tickets that are created with this type
(or later changed to this type). This value will reset to false if no valid
values are provided to ReviewerUid and
ReviewingGroupID.
|
||
| OtherNotificationEmailAddresses | This field is editable through the web API. | String | This field is nullable. | The other email addresses to notify of incoming tickets when reviewer notification is enabled. | |
| DefaultSLAID | This field is editable through the web API. | Int32 | The ID of the default SLA to use when tickets are created with this type. | ||
| DefaultSLAName | String | The name of the default SLA to use when tickets are created with this type. | |||
| DefaultSLAIsActive | Boolean | The active status of the default SLA to use when tickets are created with this type. | |||
| WorkspaceID | This field is editable through the web API. | Int32 | The ID of the workspace associated with the ticket type. | ||
| WorkspaceName | String | This field is nullable. | The name of the workspace associated with the ticket type. | ||
| ShouldAlertResponsibleOnTaskClose | This field is editable through the web API. | Boolean | Whether the responsible resource of a ticket should be notified when all of its ticket tasks complete. |