|
Abilene Christian University
|
Link
|
Mobile-friendly design, IT policies, IT information page
|
|
Acadia University
|
Link
|
IT and Registrar's Office use TeamDynamix
|
|
Allan Hancock College
|
Link
|
Service Catalog, Knowledge Base and Alerts page for outages and system status
|
|
American University of Beirut
|
Link
|
(ESM) Campus IT, Medical Center IT, Service Catalog, Knowledge Base
|
|
Anderson University
|
Link
|
Service Catalog, Knowledge Base, Marketing
|
|
Austin Peay State University
|
Link
|
Maintenance window communication
|
|
Baker College
|
Link
|
System availability, enterprise service management (ESM) (Academic Services, Financial Aid, Student Life, Student Billing, Career Services), service catalog, knowledge base
|
|
Barry University
|
Link
|
Service Catalog, Knowledge Base
|
|
Bowdoin College
|
Link
|
Chat bot (Ivy.ai), Service Catalog, Questions, Knowledge Base, New students
|
|
Bowling Green State University
|
Portal link,
Ivy.AI page linked from Client Portal
|
Non-TeamDynamix portal landing page that links to services and knowledge base articles
|
|
Bridgewater State University
|
Link
|
Service Catalog, Knowledge Base FAQ
|
|
Broward College
|
Link
|
Quick links, popular articles, user-specific navigation, Q&A
|
|
Bryn Mawr College
|
Link
|
Service Catalog
|
|
Bucknell University
|
Enterprise Service Management Portal,
Library & IT Service Portal
|
ESM (Advancement, Human Resources, Finance & Payroll), Library & IT, Service Catalog
|
|
Buffalo State University
|
Link
|
IT performance dashboard (Rite Ticket Stats), service catalog, questions, knowledge base, Projects, Public Projects
|
|
BYU – Idaho
|
IT Help Center Home (byui.edu)
|
Service Catalog, Knowledge Base
|
|
BYU – Hawaii
|
Link
|
IT and Non-IT: Knowledge Base, FAQ
|
|
Cabrillo College
|
Link
|
Service Catalog, Knowledge Base
|
|
California State University – Channel Islands
|
Link
|
Service Catalog, Knowledge Base
|
|
California State University – Chico
|
Link
|
Service Catalog, Knowledge Base
|
|
California State University – Long Beach
|
Link
|
Non-TeamDynamix Portal Landing Page that links to services and knowledge base articles
|
|
California State University – Monterey Bay
|
Link
|
Service Catalog, Knowledge Base
|
|
California State University – Stanislaus
|
Link
|
Public Projects, Service Catalog, Knowledge Base
|
|
Camosun College
|
Link
|
Service Catalog, Knowledge Base
|
|
Carleton
|
Link
|
Service Catalog, Knowledge Base, multiple Client Portal (same instance as St. Olaf)
|
|
Carroll University
|
Link
|
Service Catalog, Knowledge Base
|
|
Cedar Crest College
|
Link
|
Service Catalog, Knowledge Base
|
|
Cedarville University
|
Link
|
Service Catalog, Knowledge Base
|
|
Central Michigan University
|
Link
|
Service Catalog
|
|
Central Washington University
|
Link
|
Service Catalog, Knowledge Base, includes Non-IT Services
|
|
Clackamas Community College
|
Link
|
ESM (IT, HR, Institutional Research, Marketing and Communications, Website Support), Service Catalog, Knowledge Base
|
|
Colby College
|
Link
|
Service Catalog
|
|
Colorado School of Mines
|
Link
|
Service Outage Checker, Service Catalog, Knowledge Base, Public Projects, Ivy.ai
|
|
Columbus State Community College
|
Link
|
ESM Service Portal, Service Catalog
|
|
Columbia Basin College
|
Link
|
Service Catalog, Knowledge Base
|
|
Columbia College – Chicago
|
Link
|
Service Catalog, Knowledge Base
|
|
Covenant HealthCare – Associated with Central Michigan
|
Link
|
Electronic Medical Records, University Healthcare Service Catalog
|
|
Community College of Rhode Island
|
Link
|
Service Catalog, Knowledge Base
|
|
Dakota State University
|
Link
|
Service Catalog, Knowledge Base
|
|
Dartmouth College
|
Link
|
Service Catalog, Knowledge Base, integrated Aisera Chatbot, Public Project and Project Request Dashboards
|
|
Dominican University
|
Link
|
ESM (Facilities, Campus Safety, Marketing & Communications, IT), Service Catalog, Knowledge Base
|
|
Drake University
|
Link
|
Information Technology Services, Service Catalog, Knowledge Base
|
|
East Tennessee State University
|
Link
|
Project Management Service Catalog, Project Status Dashboard
|
|
Elmhurst College
|
Link
|
Service Catalog
|
|
Elon University
|
Link
|
Google Map Integration, Service Catalog, Knowledge Base
|
|
Embry-Riddle Aeronautical University
|
Link
|
Service Catalog, Knowledge Base
|
|
Emporia State University
|
Link
|
System Status via RSS feed, Service Catalog, Knowledge Base
|
|
Florida Atlantic University
|
Link
|
Service Catalog, Knowledge Base, RocketChat
|
|
Florida Southwestern State College
|
Link
|
Service Management Public Dashboard, PMO Page with Public Project Dashboard, Additional Online Degree Support Landing Page, Service Catalog, Knowledge Base
|
|
Fresno State University
|
Link
|
Service Catalog, Knowledge Base
|
|
Gannon University
|
Link
|
Service Catalog, Knowledge Base
|
|
George Mason
|
Link
|
Non-TeamDynamix Portal Landing Page that links to Services and Knowledge Base Articles
|
|
Gonzaga University
|
Link
|
Service Catalog, Knowledge Base, Outage & Maintenance Page, IT Performance Dashboard
|
|
Grace College & Seminary
|
Link
|
Service Catalog, Knowledge Base
|
|
Harding University
|
Link
|
Service Catalog, Knowledge Base
|
|
Hobart and William Smith Colleges
|
Link
|
Service Catalog, Knowledge Base
|
|
Idaho State University
|
Link
|
Service Catalog, Knowledge Base, Service Outage and Maintenance Page
|
|
Indiana State University
|
Link
|
Service Catalog, Knowledge Base
|
|
Ithaca College
|
Link
|
ESM (HR and Registrar) Student Info Page, Service Catalog, Knowledge Base
|
|
Kent State University
|
Link
|
Non-TeamDynamix Portal Landing Page that links to Services and Knowledge Base Articles
|
|
Lansing Community College
|
Link
|
Twitter Feed, Service Catalog, Knowledge Base
|
|
LSU
|
ITS,
Non-IT - Graduate School Services
|
Service Catalog, multiple client portal applications for each service group (e.g., residential life and graduate school)
|
|
Macomb Community College
|
Link
|
Student Service Catalog, Knowledge Base,
Ivy.ai integration
|
|
Manhattan College
|
Link
|
Service Catalog, Knowledge Base
|
|
Massasoit Community College
|
Link
|
Service Catalog, Knowledge Base
|
|
Metro State University - Minnesota Consortium
(Shared TeamDynamix Platform with multiple client portal and ticketing applications)
|
Metro State U – Portal,
Anoka-Ramsey Community College,
Hennepin Technical College,
North Hennepin Community College
|
Metro State University – ESM (Facilities, Marketing, IT)
Anoka-Ramsey – Service Catalog, Knowledge Base
Hennepin Tech – Service Catalog, Knowledge Base
North Hennepin – Service Catalog, Knowledge Base
|
|
Miami University
|
Link
|
Service Catalog, Knowledge Base, Public Projects
|
|
Michigan State U – Residential Life and Hospitality
|
Link
|
Service Catalog, Knowledge Base
|
|
Michigan State U – Health Sciences
|
Link
|
Service Catalog, Knowledge Base
|
|
Michigan Tech University
|
Link
|
Service Catalog, Knowledge Base
|
|
Middlesex County College
|
Link
|
Service Catalog, Knowledge Base
|
|
Mississippi State University
|
Link
|
Service Catalog, Knowledge Base
|
|
Missouri State University
|
Link
|
ESM, Service Catalog, Knowledge Base
|
|
Montana Tech
|
Link
|
Service Catalog, Knowledge Base
|
|
Moraine Valley Community College
|
Link
|
Public Projects, Service Catalog, Knowledge Base
|
|
Murray State University
|
Link
|
Service Catalog, Knowledge Base
|
|
Niagara College
|
Link
|
PPM Landing Page with direct links to Public Projects Dashboard and Knowledge Base Articles outlining their project management processes, Service Catalog, Knowledge Base
|
|
Normandale Community College
|
Link
|
Service Catalog, Knowledge Base
System Status
|
|
Northeast Ohio Medical University
|
Link
|
Service Catalog, Knowledge Base
|
|
Northeastern State University
|
Link
|
Ivy.ai Chatbot integration, Service Catalog, Knowledge Base
|
|
North Central University
|
Link
|
Service Catalog, Knowledge Base, ESM (Facilities, Registrar Office, Housekeeping, Events, Human Resources/Payroll, Student Success), Ivy.ai Chatbot Integration
|
|
North Idaho College
|
Link
|
Service Catalog, Knowledge Base
|
|
Northwood University
|
Link
|
Service Catalog, Knowledge Base
System Status, Client Portal Intro Video
|
|
North Carolina Central University
|
Link
|
|
|
Norwich University
|
Link
|
Service Catalog, Knowledge Base, Alerts/Maintenance
|
|
Nova Scotia Community College
|
Link
|
Service Catalog, Knowledge Base
|
|
Oakland Community College
|
Link
|
ESM Service Catalog, ESM Knowledge Base
|
|
Ohio State University – Arts and Sciences
|
Link
|
Service Catalog, Knowledge Base
|
|
Olivet Nazarene University
|
Link
|
Service Catalog, Knowledge Base
|
|
Oklahoma University
|
Unified Portal,
Norman Campus,
OKC Campus,
Tulsa Campus
|
Multiple Portals for each campus, Ivy.ai for each campus
|
|
Oregon State University
|
Link
|
Service Catalog, Knowledge Base
|
|
Palm Beach State College
|
Link
|
ESM (Workday/Human Resources, College Relations & Marketing) Service Catalog, Knowledge Base, Quick Links to popular requests, Ivy.ai Chatbot
|
|
Pittsburg State University
|
Link
|
Service Catalog, Knowledge Base
|
|
Point Loma University
|
Link
|
Public Projects, Knowledge Base
|
|
Prince George Community College
|
Link
|
Service Catalog, Knowledge Base, Outage and Notifications Landing Page
|
|
Rhode Island College
|
Link
|
ESM (Facilities and IT), How to use portal video, Service Catalog, Knowledge Base
|
|
Rollins College
|
Link
|
Quick Links, Service Catalog, Knowledge Base, ESM (IT, Facilities, HR | Payroll | Risk, Marketing, Finance)
|
|
Saginaw Valley State University
|
Link
|
Service Catalog, Knowledge Base
|
|
Sault College
|
Link
|
Service Catalog, Knowledge Base
|
|
Sierra College
|
Link
|
Service Catalog, Knowledge Base, ESM (Facilities and Marketing)
|
|
Simon Fraser University
|
Link
|
Service Request (must authenticate), Knowledge Base
|
|
Skagit Valley College
|
Link
|
Service Catalog (includes Change Request Forms), Knowledge Base
|
|
St. Cloud State University
|
Link
|
Public Projects, Service Catalog, Knowledge Base
|
|
St. Francis Xavier University
|
Link
|
Popular Requests, Services by Audience, Twitter
|
|
St. Lawrence University
|
Link
|
Service Catalog, Knowledge Base, Quick Links to popular requests
|
|
St. Mary's University (Nova Scotia)
|
Link
|
Service Catalog, Knowledge Base
|
|
St. Mary's College of California
|
Link
|
Service Catalog, Knowledge Base, Pages for Staff, Faculty and Students with links to their services
|
|
St. Michaels College - Vermont
|
Link
|
Public Projects, Service Catalog, Knowledge Base
|
|
St. Olaf
|
Link
|
Service Catalog, Knowledge Base, multiple Client Portal (same instance as Carleton)
|
|
Saint Joseph's University
|
Link
|
Service Catalog, Knowledge Base, ESM
|
|
Saint Peter's University
|
Link
|
Chatbot (Ivy.ai) Service Catalog, Knowledge Base
|
|
San Jose Evergreen Community College District
|
Link
|
Service Catalog, Knowledge Base, ESM (Student Effectiveness and Services)
|
|
Spring Arbor University
|
Link
|
Service Catalog, Knowledge Base, ESM (Facilities & IT)
|
|
Southern Maine Community College
|
Link
|
Fresh Look, Service Catalog, Knowledge Base
|
|
SUNY – OpenSUNY
|
Link
|
Service Catalog
|
|
SUNY New Paltz
|
Link
|
Service Catalog, Knowledge Base
|
|
SUNY – The College at Brockport
|
Link
|
Service Catalog, Knowledge Base
|
|
Tallahassee Community College
|
Link
|
ESM (Marketing and Communication, Institutional Effectiveness, Workday, IT) Service Catalog, ESM Knowledge Base
|
|
Texas State Technical College
|
Link
|
Service Catalog
|
|
The College of New Jersey
|
Link
|
ESM Service Catalog, ESM Knowledge Base
|
|
The Ohio State University - Arts and Sciences
|
Link
|
Service Catalog, Knowledge Base
|
|
Trinity Western University
|
Link
|
ESM Service Catalog (Marketing, IT, Library, Admissions, Finance, Facilities), Knowledge Base, Known Outage and System Status page
|
|
Troy University
|
Link
|
ESM Service Catalog, ESM Knowledge Base
|
|
Union College
|
Link
|
Service Catalog, Knowledge Base
|
|
University of Alabama – Huntsville
|
Link
|
Service Catalog, Knowledge Base
|
|
University of Alaska Anchorage
|
Link
|
Service Catalog, Knowledge Base
|
|
University of Baltimore
|
Link
|
Service Catalog
|
|
University of Central Arkansas
|
Link
|
Service Catalog, Knowledge Base
|
|
University of Central Oklahoma
|
Link
|
Service Catalog, Knowledge Base
|
|
University of Dayton
|
Link
|
Service Catalog, Knowledge Base
|
|
University of Delaware
|
Non-TDX service portal,
TDX service portal
|
Non-TeamDynamix Portal Landing Page that links to Services and Knowledge Base Articles, and case for the IT service desk and PMO
|
|
University of Georgia
|
Link
|
IT Help Desk Catalog, Service Catalog
|
|
University of Idaho
|
Link
|
Service Catalog, Knowledge Base
|
| University of Illinois |
Unified Portal
Urbana-Champaign Campus
Chicago Campus
|
Multiple Portals for each campus |
|
University of Michigan – Dearborn
|
Link
|
Service Catalog, Knowledge Base
|
|
University of Montana
|
Link
|
Portal Overview Video, Distributed IT, Service Catalog, Knowledge Base
|
|
University of North Carolina – Wilmington
|
Link
|
Service Catalog, Knowledge Base
|
|
University of Nevada - Reno
|
Link
|
Public Projects Dashboard - Live Feed from TDX - Link, ESM (School of Medicine, Facilities, Human Resources), Service Catalog, Knowledge Base, Ivy.ai
|
|
University of North Dakota
|
Link
|
Service Catalog, Knowledge Base
|
|
University of Oregon
|
Link
|
Distributed IT, Service Catalog, Knowledge Base
|
|
University of Richmond
|
Link
|
Service Catalog, Knowledge Base
|
|
University of Saint Joseph
|
Link
|
Service Catalog, Knowledge Base, Alerts/Maintenance
|
|
University of Saint Thomas
|
Link
|
Service Catalog, Knowledge Base
|
|
University of South Dakota
|
Link
|
Service Catalog, One Stop Knowledge Base (Financial Aid, Student Services, Housing, Transcripts)
|
|
University of Texas – Health Science Center
|
Link
|
Service Catalog, Knowledge Base
|
|
University of Texas – Rio Grande Valley
|
Link
|
Student-, Faculty-, and Staff-specific Landing Page, Service Catalog, Knowledge Base, Ivy.ai Chatbot
|
|
University of Western States
|
Link
|
COVID-19 Communication Page, Service Catalog, Knowledge Base
|
|
University of Windsor
|
Link
|
Service Catalog, Knowledge Base, Questions, Notifications & Alerts, Portal Help
|
|
University of Wisconsin – River Falls
|
Link
|
Service Catalog, Knowledge Base, Forums, RSS Feed
|
|
University of Wyoming
|
Link
|
Service Catalog, Knowledge Base, RSS Feed
|
|
Ursuline College
|
Link
|
Non-Public Service Catalog, Knowledge Base
|
|
Valencia College
|
Link
|
Public Survey, Service Catalog, Knowledge Base
|
|
Vancouver Community College
|
Link
|
Service Catalog, Knowledge Base, ESM being rolled out.
|
|
Volunteer State Community College
|
Link
|
Service Catalog, Knowledge Base, Ivy.ai
|
|
Wagner College
|
Link
|
Service Catalog, Knowledge Base, Twitter
|
|
Western Kentucky University
|
Link
|
Service Catalog, Knowledge Base
|
|
Western University of Health Sciences
|
Link
|
Clinical Services, IT Services and Student Services
|
|
Winston-Salem State University
|
Link
|
Great Look and Feel, Service Catalog, Knowledge Base
|
|
Wichita State University
|
Link
|
Service Catalog, Knowledge Base
|
|
Youngstown State University
|
Link
|
Service Catalog, Knowledge Bas
|