Error with email replies
What does 'Error: Email token is invalid.' mean?
This occurred during a ticket (# 11136264).
There had been some email back and forth with the requestor and then this happened?
Thanks.
Answers (2)
Hi Joe,
Is that the message that is showing in your email Replies monitor's logs?
Are you sure that the Requestor did not accidentally modify the reply token's value?
I can't think of a reason why that message would show up other than something happened that modified the characters in the reply token causing it to no longer be valid.
Who's email response received that error? Was it after the Requestor replied, or after a Tech replied to a message?
Sincerely,
Mark Sayers
TD Support
Here is an excel spreadsheet with just the errors on our email replies for the month of October 2019