Assistance with KPI Reporting
Good morning,
I have a department that wants to know how long their employees are working on tickets. (How many hours they are spending daily.)
Try as I might, I cannot produce the results they want to see. I tried using the KPI's in custom reporting, but they do not display the actual field, just the tickets that fit the criteria I selected.
Any and all help appreciated.
Thanks,
Deb Hitch
CSCC
Asked by Debra Hitch
on Mon 7/15/19 10:38 AM
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Answers (2)
This answer has been marked as the accepted answer
Mark Sayers
Mon 7/15/19 11:40 AM
Hello Debra,
Can you provide me with a screen shot of the Details page for this particular report you're building?
Sincerely,
Mark Sayers
TD Support
No feedback
Debra Hitch
Mon 7/15/19 12:31 PM
1 of 1 users found this helpful.
A ticket report will *for sure* allow you to include the Metric/KPI fields in the "Reported Columns" section. Edit the report and you will need to add a column and scroll down on it's drop down window to find them.
- Mark Sayers
Mon 7/15/19 12:38 PM