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Report filter - Multiple filters with one prompt
Hello,
Is it possible to create a ticket report that filters on multiple fields but using a single prompt?
For example, I would like a ticket report that searches the title, description, and requester fields for 1 search word.
I know ...
Is it possible to create a ticket report that filters on multiple fields but using a single prompt?
For example, I would like a ticket report that searches the title, description, and requester fields for 1 search word.
I know ...
1 Answer
Joe Rojas
Last activity on 3/25/2024 11:24:52 AM by Mark Sayers
Sort/Order tasks report so main task and subtasks are together
I’m building a project task report using the Tasks Report template. I want to sort my report so the subtasks are in order with their main task. Is there a field (or different report template) that will allow me to do this? Is there an identifier ...
1 Answer
Jodie Alexander
Last activity on 3/21/2024 10:09:08 AM by Jodie Alexander
Project Task Status History / Calculating data for Flow Metrics reporting.
Is there a table in the database that stores the history of Project Tasks? I am looking for a way to pull the dates that a status changes for Project Tasks in order to build a Cumulative Flow Diagram for Agile / Scrum metrics in Power Bi. I've ...
1 Answer
Darin Waldrop
Last activity on 2/29/2024 11:11:42 AM by Mark Sayers
Report to Show All of the Tickets a User has been Notified On
Is it possible to create a report that shows a user all of the tickets that they have been notified on (but that they aren't responsible for)? If so, which filters should be used to obtain this information?
We have a lot of front line staff ...
We have a lot of front line staff ...
1 Answer
Priscilla Schwartz
Last activity on 2/16/2024 9:25:26 AM by Brittany Renn
Project Status Report
Can I run the project status report for an individual plan? I have multiple plans in one project and I would like a similar report to the project status report but broken out by each plan. Alternatively, I would love to move a plan over to a new ...
1 Answer
Steve Pereira
Last activity on 1/25/2024 3:41:39 PM by Mark Sayers
Report to pull range value based on current day and Date Picker custom attribute value
Hello,
We are building a form that prompts a Requestor to input a service date (Anticipated Service Date), via a Date Picker custom attribute, that is sometime in the future.
We’d like to have a report on a desktop to track these that pul...
We are building a form that prompts a Requestor to input a service date (Anticipated Service Date), via a Date Picker custom attribute, that is sometime in the future.
We’d like to have a report on a desktop to track these that pul...
1 Answer
Tanner Grubbs
Last activity on 1/25/2024 3:27:34 PM by Mark Sayers
Reports not able to filter on custom attributes with dependencies?
I'm trying to create a report for using an onboarding form, and who is requesting hardware, which is done with a custom attribute on that form.
In the report I'm filtering by the form and I would like to also filter out for a selection on tha...
In the report I'm filtering by the form and I would like to also filter out for a selection on tha...
1 Answer
Nathan Ignatz
Last activity on 1/10/2024 10:32:47 AM by Mark Sayers
Reports missing in TDNext but visible in TDAdmin
After the new version release today we noticed that all of our ticket and inventory report folders we missing the reports themselves. When I go into TDAdmin and go to saved reports I can locate them all but I cannot edit or change anything beside...
1 Answer
Seth Comstock
Last activity on 10/30/2023 1:19:28 PM by Mark Sayers
Filter "System" entries in the modified by report filter
Is it possible to filter out modifications made by the "System" like is possible with the modified by report filter? I would like to make a report that will show my team unassigned tickets that have had client engagement but the system entries ma...
1 Answer
Andrew Renton
Last activity on 10/4/2023 10:44:50 AM by Mark Sayers
Need Scheduled vs Actual Hours Report with correct data
We are in need of a scheduled vs actual report that shows correct data per person. Our department has been entering scheduled and actual time for a month now and we really need a simple way to see how we are doing with that.
Standard repor...
Standard repor...
2 Answers
Sarah Glatz
Last activity on 8/2/2023 3:17:48 PM by Sarah Glatz
Adding Recent Feed Entry to Ticket Report
I am trying to make a ticket report that will include the most recent item to be added to a tickets feed. For example, In an on hold report, it would be nice to see the most recent item in the feed which would likely be why the ticket was put on ...
1 Answer
Riley Fay
Last activity on 8/2/2023 11:39:51 AM by Brittany Renn
Run Report for "My Accomplishments"
Is it possible to run a report to see the "My Accomplishments" for an individual?
1 Answer
Carl Amlin
Last activity on 7/26/2023 12:21:44 PM by Brittany Renn
Capacity field for Resource Management report returns unreasonable value
In the Resource Management Application, we want to build a report that shows a person's Capacity, scheduled hours, and actual hours.
Capacity field is showing unreasonable amount of hours even though the report is set for only one month.
...
Capacity field is showing unreasonable amount of hours even though the report is set for only one month.
...
2 Answers
Sarah Glatz
Last activity on 7/28/2023 10:20:11 AM by Sarah Glatz
Can I report on tickets "moved to application"
Hello,
I want some data around how many tickets we end up moving to another application.
Ideally, I would like to know how many tickets are moved from our application to another.
However, I would even be grateful for a method to repo...
I want some data around how many tickets we end up moving to another application.
Ideally, I would like to know how many tickets are moved from our application to another.
However, I would even be grateful for a method to repo...
1 Answer
Sarah Glatz
Last activity on 7/20/2023 3:14:47 PM by Brittany Renn
Report Not Displaying Tickets based on Workflow Step Responsibility
I have created a report with the following filters:
1) Primary Responsibility is TECH
2) Workflow Step Responsibility is TECH
3) Status is not [Closed, Resolved, or Cancelled]
Advanced filtering is (1 OR 2) AND 3
D...
1) Primary Responsibility is TECH
2) Workflow Step Responsibility is TECH
3) Status is not [Closed, Resolved, or Cancelled]
Advanced filtering is (1 OR 2) AND 3
D...
1 Answer
Anderson Hanchett
Last activity on 7/19/2023 9:19:19 AM by Brittany Renn
How to do a report that shows all groups and their members?
Hello there, I was wanting to create or run a report that shows all of the groups a ticket can be assigned to, and who their members are. Can someone help me with how to do this?
Thanks,
Thanks,
1 Answer
Kay Masters
Last activity on 6/16/2023 10:01:58 AM by Mark Sayers
Include "Project Template" in Custom Report
I am creating a project report via the Analysis module that shows a project's details. I am unable to locate the field that lists the "Project Template" that was selected for a project. How do I include this information on my report?
1 Answer
Kathryn Robertson
Last activity on 6/14/2023 9:10:35 AM by Brittany Renn
Reporting on time it takes to approve a request.
I have a customer asking if they can report on the time it takes for one to approve a ticket in TDX. If you look at workflow history in a ticket, it shows a duration for each step. Can we pull the duration into a report? I can't find what I need ...
1 Answer
David Mitchell
Last activity on 6/13/2023 2:38:54 PM by Brittany Renn
Tickets closed by year report
Hi there,
I am trying to create a report that shows us the tickets closed each year but am not finding which option in 'age' works best. Perhaps that is not the route to go.
Does anyone have any suggestions?
Thank you,
Randi~
I am trying to create a report that shows us the tickets closed each year but am not finding which option in 'age' works best. Perhaps that is not the route to go.
Does anyone have any suggestions?
Thank you,
Randi~
1 Answer
Randi Buckley
Last activity on 3/13/2023 12:03:10 PM by Greg Van De Mark
Report on people/contacts in tickets
Hi - I am trying to create a report of all contacts associated with tickets that match specific criteria. I can set up "Contact" as something to filter the results by, but I cannot add contacts to the report results. Is there a way to do this? ...
1 Answer
Katie Clark
Last activity on 3/14/2023 10:12:17 AM by Mark Sayers
Creating one Report that includes tickets from two applications
Hello,
I am looking at creating one report that pulls ticket data from two Applications (App 1 & App 2). I have full control over App 2, but limited control over App 1. I tried to create a report in App 2 with the condition that Applicat...
I am looking at creating one report that pulls ticket data from two Applications (App 1 & App 2). I have full control over App 2, but limited control over App 1. I tried to create a report in App 2 with the condition that Applicat...
1 Answer
Justin Gonzales
Last activity on 2/24/2023 1:28:27 PM by Mark Sayers
changing ticket survey title
I need to make a change to the title of the ticket survey we're using in our main ticketing application. I see that the survey has an ID number, but we can't find anywhere to use that ID instead of the title of the survey. by editing the title of...
1 Answer
Becky Klein
Last activity on 2/13/2023 1:39:18 PM by Mark Sayers
Reporting on Comments & Templates
Is it possible to run a report on KB articles with comments or articles/services that use a specific template that we created?
1 Answer
Morgan Cranston
Last activity on 1/18/2023 9:31:47 AM by Mark Sayers
Creating A Report For Tickets Created After Specific Time
Hello,
I am attempting to create a report within TDNext that will allow me to view all tickets created after a specific time (4:30pm) in my case. I would like to have the report show all tickets for up to a month.
Does anybody have any ti...
I am attempting to create a report within TDNext that will allow me to view all tickets created after a specific time (4:30pm) in my case. I would like to have the report show all tickets for up to a month.
Does anybody have any ti...
2 Answers
Knowledge Base Article Report
Hello!
Is there a way to create a report that pulls how many times a Knowledge Base article has been read within a specific date range?
For example: Article ID #123456 was read "x" times from 9/1/2022 to 9/30/2022.
Thank you for any i...
Is there a way to create a report that pulls how many times a Knowledge Base article has been read within a specific date range?
For example: Article ID #123456 was read "x" times from 9/1/2022 to 9/30/2022.
Thank you for any i...
1 Answer
Michael McClure
Last activity on 9/28/2022 1:35:07 PM by Mark Sayers