Expected replacement date Assets

The expected replacement date has an option to apply a number of weekdays after created date, but there is a cap of 1,000 for this field. Is there any way to increase this without making a custom attribute?
1 Answer
Frank Cafasso Last activity on 5/24/2019 10:51:45 AM by Frank Cafasso

Project Tasks Appearing on All Calendars

After the update, when the filter is now selected on a calendar, all of the choices are checked. Versus pre update when only Events and My Events where checked. This caused us to realize that there are project tasks appearing on all calendars. Th...
0 Answers
Alex Oquendo Last activity on 5/24/2019 9:03:04 AM by Alex Oquendo

People added to ticket unable to add attachments and update.

A department on our campus has it's own ticketing application. Technicians are adding people to tickets and wanting them to be able to view and update. The users they add are members of a different department, and are not able to view the ticke...
1 Answer
Scott Cory Last activity on 5/24/2019 10:31:13 AM by Mark Sayers

Remote end closed connection without response

Some of the scripts our team runs can take upwards of 2 hours to finish. The scripts all make valid API calls and have been tested to work but after a certain amount of time they are getting the error:
Connection Error: HTTPSConnectionPool(ho...
1 Answer
Hayden Fogle Last activity on 5/23/2019 11:39:44 AM by Mark Sayers

Setting up a new ticketing app to work with an asset app

Hi there,
I'm looking for some sort of guidline template for creating a ticketing app that is linked to an asset app?
I'd like to know the best way to set up the following process in TDX (TDX has a lot of features that i'm sonewhat fami...
0 Answers
Joe Allen Last activity on 5/22/2019 4:01:55 PM by Mark Sayers

Export a ticket to JSON?

From what I have read, there is no way to export a ticket to JSON format, is that correct? If it is possible (possibly through a Web API call), can you point me in the right direction?
Thanks, Tevis
University of Oregon
1 Answer
Tevis Boulware Last activity on 5/22/2019 1:59:05 PM by Mark Sayers

Profile Picture: not updating?

We are trying to add our profile pictures and it doesn't seem to be working. Is there a bug or (more likely) are we missing something in this process? We are within parameters as shown in the yellow box in the section. We tried logging off and cl...
1 Answer
Greg Van De Mark Last activity on 5/22/2019 1:49:56 PM by Mark Sayers

Project Notifications

Good afternoon,
We are new to using the Project portion of TD. I know that the requester receives a notification when a project is approved, but do they receive a notification upon submission? If not, is there a way to set that up, and I am m...
1 Answer
Debra Hitch Last activity on 5/22/2019 12:23:55 PM by Mark Sayers

Is there a way to incorporate Resource pool in projetc reports?

To whom it may concern,
I am looking forward to runa report in which I can also include the resource pool and being granular on hours per resource pool and ultimately on each resource. Is there a way to include the resource pool in tasks repo...
5 Answers
Edgar Garcia Last activity on 5/22/2019 4:58:22 PM by Edgar Garcia

Email Replies: IMAP vs SMTP

We would like to stop using IMAP for email replies is there an SMTP option? If I configure the custom SMTP server option in the Email Server Settings section will that cover replies as well as all outbound communication?
2 Answers
Jeremy Luring Last activity on 5/24/2019 3:18:00 PM by Jeremy Luring

Reminder Notification for Pending Workflow Tasks & Approvals

I'm working on a workflow, and we have a few approval and task steps that we'd ideally like to have the person responsible for the step be notified if they don't respond to or complete the approval/task by a certain time, similar to w...
1 Answer
Annie Kujawa Last activity on 5/21/2019 11:26:14 AM by Mark Sayers

Calendar app/ integration

Hello All,

We have an IT team with a base of a few full-time professionals aided by a rotating schedule of student workers. We are in search of an app or online calendar where we can easily view upcoming events and all relevant data attache...
1 Answer
Sonia Sandoval Last activity on 5/20/2019 1:04:33 PM by Mark Sayers

Requestor field on projects

We have a status of "Pipeline" for projects that we would like to do, fit our strategic requirements, etc, but we don't have bandwith to complete yet. These projects have been aprpoved, so are no longer a "request". They sit...
1 Answer
Kateri Lehr Last activity on 5/20/2019 12:56:40 PM by Mark Sayers

Team Dynamics 10.3

Good Morning we now have team dynamics 10.3, I was looking for the CI discovery tool that was suppose to be added to this version but is not listed on our site , Any suggestions as to why ? please see attachment.
1 Answer
Reyes Najera Last activity on 5/20/2019 12:05:41 PM by Mark Sayers

Automation with Cascading Fields

This is my first try at creating a responsive form and trying to use automation that would deliver the form to certain people and groups depending on selections made on the form. I am attaching a picture of the form as a visual aid to help show w...
1 Answer
Donna Parks Last activity on 5/17/2019 2:45:49 PM by Mark Sayers

C# .NET API Ticket Creation set Classification

I'm passing JSON through AJAX to my HTTP Request using (Quick Start to Read and Write Data Through Web API in .NET Visual C#) as a reference point.
{ Title: "...
1 Answer
Alex Haberer Last activity on 5/17/2019 11:50:42 AM by Matt Sayers

SSO settings on sandbox vs. production

If SSO Settings are changed on the sandbox, can that affect production at all? This refers to the SSO Setting page (SAML Metadata vs. Manual, Entity ID (url), SSO-only authentication checkbox, etc.) - especially changing the Entity ID to point t...
1 Answer
David Durling Last activity on 5/17/2019 12:27:28 PM by Mark Sayers

Pop up windows

We've started using TDX to manage tickets. It's working well and we're very happy so far. One item that has come up though is the number of windows that TDX opens when working on a ticket. Is there any way to limit this or is that how it works?
1 Answer
Joe Allen Last activity on 5/16/2019 2:03:13 PM by Mark Sayers

Email Monitoring run interval

Is it possible to lower the 'run interval' for email monitoring to less than 5 minutes? We are starting to use this and what happens is that people send an email to us and then call us. However, the email hasn't created a ticket in TDX yet becaus...
1 Answer
Joe Allen Last activity on 5/16/2019 1:59:00 PM by Mark Sayers

News Application?

Hello, is there any additional information on the News application other what what is posted here?
Thanks, Tevis Boulware
University of Oregon
1 Answer
Tevis Boulware Last activity on 5/15/2019 4:57:24 PM by Mark Sayers

Representing "Week Number" Field as a Date or Date Range in a Report

Have developed a report in Analysis to show all time charged "last week" for all employees. Would like report to show the actual date range that has been filtered on the report itself. How would I do this? The report is distributed to m...
1 Answer
Anthony Peronne Last activity on 5/15/2019 11:48:37 AM by Mark Sayers

Search for tags in TDClient

It appears that the TDClient search box "search the client portal" doesn't search through tags, is that correct?
I added a tag to a TD service, but searching for the tagged term doesn't turn up any results.
Where can I find in...
2 Answers
Peter Mosinskis Last activity on 5/15/2019 1:00:30 PM by Peter Mosinskis

Release notes

Where are they? I looked here:
Couldn't find them
1 Answer
Dawn McIntosh Last activity on 5/15/2019 11:04:26 AM by Mark Sayers

Sorting reports in Report folder

How are the reports in a report folder actually sorted?
I have a 4 reports in a folder, but they don't appear to be sorting by name alphabetically, please see screenshot
2 Answers
Peter Mosinskis Last activity on 5/15/2019 1:11:48 PM by Peter Mosinskis

Project Request Notification Template - Request Approved

For the project request notification template, "request approved", who receives this notification? Does it get sent to the project requestor, sponsor, project manager, etc.?
1 Answer
Amanda Canevari Last activity on 5/15/2019 10:57:38 AM by Mark Sayers

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