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Ticketing Application "Purpose"?
When creating a new (or editing) a ticketing application in TDAdmin, there is a pre-filled dropdown for "purpose" that requires selection. Is there any changes in behavior or functionality in TDX by choosing one of these over the other. Is it jus...
1 Answer
Anthony Nave
Last activity on 3/10/2022 4:45:21 PM by Mark Sayers
New Application does not automatically notify requestor
We created a new app. However, the box for notify requestor is not checked by default as with our other application. All of the notification templates are enabled.
1 Answer
Mark Sayers
Last activity on 8/9/2017 12:03:15 PM by Mark Sayers
System Re-opening tickets
Multiple tickets are being reopened after they have been closed. Message from technician: This ticket I am 100% sure I closed a few weeks, ago. Ticket was reopened [Ticket ID Redacted]. This morning the ticket was not in the queue. A few minutes ...
1 Answer
Tamisha Waden
Last activity on 9/14/2016 2:39:17 PM by Robert Osur
Automating ITSM Ticket Assignments
We are in the early stages of planning for implementing ITSM. One of the questions that has come up is about how tickets can be auto-assigned to Service Desk technicians. Our current software allows a round-robin distribution of tickets to member...
3 Answers
Lena McLain
Last activity on 6/17/2016 1:08:52 PM by Jamey Stock
Security of site-created ticketing appplications
We are planning to set up a ticketing application that will contain sensitive personnel information. This ticketing application content must be limited to only those TDX users that are assigned access to the application.
General question: In...
General question: In...
1 Answer
Larry Creel
Last activity on 5/4/2016 11:32:06 AM by Mark Sayers
Ticket notifications
Are there additional settings for managing notifications, especially in ticket workflow, besides the option under Ticket type - Notify primary reviewer and others of new/edited tickets? Our users are concerned they will get too many email notif...
3 Answers
Dalin Bruns
Last activity on 11/13/2015 4:07:53 PM by Matt Sayers
Feed Entries - Can you toggle a default setting to automatically make it public or private
When assigning an item to My Work the feed entry announcing the addition is private. Is it possible to make it public by default? The service requestor could use this as a notification that the service request has been assigned.
1 Answer
Chuck Renninger
Last activity on 5/19/2015 3:36:07 PM by Chuck Renninger