Questions

Knowledge-Management Clear Tag Filter

KCS and Knowledge Base Articles: What KB article to associate?

We only document items in our KB that are specific to our university; general info can be Googled. If we resolve the ticket referring to general info, what KB article do we associate with the ticket? What is the KCS way of handling this?
1 Answer
Greg Van De Mark Last activity on 5/8/2018 3:52:27 PM by William Cochran

KCS and Knowledge Base Articles: Use KB attribute?

There is a Knowledge Base Article attribute available in forms and a KB radio button section when updating tickets. In regards to KCS, do I just use the built-in update section or is there benefit to including the attribute on the incident form (...
3 Answers
Greg Van De Mark Last activity on 5/15/2018 11:04:04 AM by Mark Sayers

Group ownership of a KB article

I assume this is an enhancement request, but I figure I'd check first just in case:
We are finding the overall knowledge base creation and approval process a bit difficult overall. So far the only way we've been able to get multiple individu...
1 Answer
Robert Howe Last activity on 3/29/2018 12:49:43 PM by Mark Sayers

Knowledge Base - How to Guideline

Please could you provide a description of what are the functionalities of the Knowledge Management Base.
Within our company, we would like to start using this functionality.
1 Answer
Carmen Villen Puerto Last activity on 10/1/2015 12:03:49 PM by Jamey Stock

How Do I Delete Knowledge Base Article Feedsback?

I can see in the Admin console where I can delete Knowledge Base articles, but I cannot find where I can delete Feedback.
3 Answers
Kathy Holman Last activity on 3/3/2016 1:22:03 PM by Mark Sayers