Questions

workflows Clear Tag Filter

licensing needed for workflow approval using groups

In several workflows we use for approvals as part of our change management processes, we have the approvals go to use groups (instead of specific people or roles). I want to make sure that I get their licenses correct, because I think they need a...
1 Answer
Becky Klein Last activity on 4/8/2020 10:30:33 AM by Mark Sayers

workflows & application to tickets

This may be answered already, and if so, I'm having trouble finding the answer.
I was asked by a colleague about tickets that don't consistently get workflows applied to them. From what I can tell, the workflow requires 4 criteria, and when t...
1 Answer
Becky Klein Last activity on 2/20/2020 10:26:20 AM by Mark Sayers

using web services in workflows

I would like to set up a workflow step to update a new ticket using web services.
When a new ticket is created, I've set up an automation rule that invokes a workflow.
In that workflow I have 2 web service call steps. The first step is ...
2 Answers
Joe Allen Last activity on 7/16/2019 2:04:53 PM by Mark Sayers

Implication of deleting Inactive Workflows

We have alot of inactive workflows that we would like get out of the workflow list, it is cluttering things up. We had so many workflows before "conditions" were introduced and they are now inactive but there is no way to filter them ou...
1 Answer
Denise Nelson Last activity on 7/2/2019 12:49:38 PM by Mark Sayers

conditional workflow step Issue

We are experiencing an issue with conditional workflow steps flowing into a collector. It appears that the collector step is waiting for a “Review Other Access” task step to be completed even though the condition was not met and went ...
1 Answer
Mark Sayers Last activity on 7/2/2018 4:54:47 PM by Mark Sayers