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licensing needed for workflow approval using groups
In several workflows we use for approvals as part of our change management processes, we have the approvals go to use groups (instead of specific people or roles). I want to make sure that I get their licenses correct, because I think they need a...
1 Answer
Becky Klein
Last activity on 4/8/2020 10:30:33 AM by Mark Sayers
workflows & application to tickets
This may be answered already, and if so, I'm having trouble finding the answer.
I was asked by a colleague about tickets that don't consistently get workflows applied to them. From what I can tell, the workflow requires 4 criteria, and when t...
I was asked by a colleague about tickets that don't consistently get workflows applied to them. From what I can tell, the workflow requires 4 criteria, and when t...
1 Answer
Becky Klein
Last activity on 2/20/2020 10:26:20 AM by Mark Sayers
using web services in workflows
I would like to set up a workflow step to update a new ticket using web services.
When a new ticket is created, I've set up an automation rule that invokes a workflow.
In that workflow I have 2 web service call steps. The first step is ...
When a new ticket is created, I've set up an automation rule that invokes a workflow.
In that workflow I have 2 web service call steps. The first step is ...
2 Answers
Joe Allen
Last activity on 7/16/2019 2:04:53 PM by Mark Sayers
Implication of deleting Inactive Workflows
We have alot of inactive workflows that we would like get out of the workflow list, it is cluttering things up. We had so many workflows before "conditions" were introduced and they are now inactive but there is no way to filter them ou...
1 Answer
Denise Nelson
Last activity on 7/2/2019 12:49:38 PM by Mark Sayers
conditional workflow step Issue
We are experiencing an issue with conditional workflow steps flowing into a collector. It appears that the collector step is waiting for a “Review Other Access” task step to be completed even though the condition was not met and went ...
1 Answer
Mark Sayers
Last activity on 7/2/2018 4:54:47 PM by Mark Sayers