Questions

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Can I report on the number of "touches" /edits to a ticket by a specific group?

I'd like to be able to quantify how many times my staff touches/edits/comments on a ticket (s). I can report how many tickets were created, etc, but I have many processes that tickets may have been created or assigned to a different team and th...
1 Answer
Amy Hamman Last activity on 7/17/2019 1:38:32 PM by Mark Sayers

How to use/control count fields in reporting

Hi,
I'm looking for any information and or documentation on how to use the count fields in reporting. If I generate a project report and use the project count field I see on the tabular report that the project count is 1 for each row. If I ...
1 Answer
Frank Butler Last activity on 9/15/2017 3:48:29 PM by Mark Sayers

Update Count on the Status Chart

Is there a way to report on the Update Count from the status chart screen. You can see the count when you look at the status chart.
1 Answer
Barrie Sutton Last activity on 2/2/2016 10:35:57 AM by Mark Sayers