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Sandbox to Production Form Import

Hello ,
We've developed a new custom asset form within our Sandbox Asset Application and now aim to transfer it to our production environment, specifically to the corresponding Asset Application. Is there a method to selectively import a si...
1 Answer
Matt Angel Last activity on 2/21/2024 10:49:12 AM by Mark Sayers

With the sandbox refresh is it just ticket data taken from Thursday prior, or all the production configurations as well?

I just had a question about the data that comes across with the sandbox refresh from production. I have read the guidance that the data that is copied across to the sandbox from production is from the Thursday evening before the refres...
1 Answer
Samuel Jones Last activity on 1/3/2024 9:16:15 AM by Brittany Renn

Features that don't work in sandbox

Is there a comprehensive list of the features that are turned off for Sandbox?
1 Answer
Mariah Rible Last activity on 5/19/2023 4:34:06 PM by Brittany Renn


This is probably a strange question, but what would be the address for our sandbox. I use it so infrequently, that I cannot remember and I am being asked for it.
1 Answer
Mathew Chandler Last activity on 5/5/2022 3:15:42 PM by Mark Sayers

Sandbox time of unavailability for upgrade on 11/12/21

After watching the new release webinar last week it was mentioned that Sandbox will be unavailable on 11/12/21 (This Friday) to prepare for the update on 11/13/21. Is there a specific amount of time Sandbox will be unavailable this upcoming Frida...
1 Answer
Gabriela Barragan Last activity on 11/8/2021 1:21:30 PM by Mark Sayers

Hide/archive Incident Form and Service Request form and Admin access

1. Am I able to Hide or Archive the OOB "incident form" and "service request form" that comes with TDX? We have all custom forms and we do not want anyone uses these to generic forms but inadvertently they to which then has ...
1 Answer
Amy Hamman Last activity on 9/27/2021 3:45:35 PM by Mark Sayers

Locations: Custom Attibutes

I'm trying to find where I am able to create custom attributes for Locations in the sandbox. I can see that somebody has already created a custom attribute for locations called "On-Campus." I'd like to create some more attributes, par...
2 Answers
Randy Paulzine Last activity on 9/17/2021 1:13:50 PM by Randy Paulzine

Sandbox unavailable during upgrade on 6/18

I attended the webinar for the new release and know that Sandbox will be unavailable on 06/18. Does this start and stop at a specific time?
1 Answer
Gabriela Barragan Last activity on 6/8/2021 3:50:55 PM by Mark Sayers

Sandbox change update to production

I understand that it is possible to make a change in the Sandbox, but, once you are happy with it, you can update production with the change.
My question is how is this done?
3 Answers
Mathew Chandler Last activity on 10/11/2021 2:18:51 PM by Scott Cory

Next Sandbox Refresh?

Can someone tell me when the next sandbox refresh will be?
Thank you!
1 Answer
Rachel Bowling Last activity on 9/18/2019 10:08:26 AM by Mark Sayers

SSO settings on sandbox vs. production

If SSO Settings are changed on the sandbox, can that affect production at all? This refers to the SSO Setting page (SAML Metadata vs. Manual, Entity ID (url), SSO-only authentication checkbox, etc.) - especially changing the Entity ID to point t...
1 Answer
David Durling Last activity on 5/17/2019 12:27:28 PM by Mark Sayers

Timing of Production pull for Sandbox Refresh

I noticed in the KB Article An Overview of the TeamDynamix Environments that the Sandbox Refresh will now be on the first Monday day of business of the new quarter, which I believe means April 8th for the next refresh.
We are currently c...
1 Answer
Steve Blackburn Last activity on 2/28/2019 3:30:43 PM by Mark Sayers

Do sandbox surveys send email?

I believe survey email would qualify as an "automated alert" & that the sandbox will not send survey email, but wanted to check since surveys aren't mentioned specifically on the informational text on the sandbox login page. Do san...
1 Answer
David Durling Last activity on 1/15/2019 4:22:45 PM by Mark Sayers

How to inform TDX about a bug found in an upcoming release while doing a preview test in the sandbox environment?

I hope this long title will help my search results in the future. :)
I think I have found a bug while previewing v10.0 in sandbox. What is the proper protocol to inform TeamDynamix about this?
1 Answer
Greg Van De Mark Last activity on 10/12/2017 10:33:56 AM by Mark Sayers

Sandbox refresh question

Hi foks,

Isn't a sandbox refresh supposed to happen each quarter? When will the next one happen? It doesn't look like a refresh happened in January or March of this year, as none of our production data is in our sandbox environment.

5 Answers
Peter Mosinskis Last activity on 3/6/2018 1:28:10 PM by Mark Sayers

Is it possible to have the email service that monitors our production environment also monitor sandbox?

If I wanted to try to configure the email service to monitor both my production and SB environments, in other words, can I test the email service in the sandbox, is this possible?
1 Answer
Marcus Demas Last activity on 12/9/2015 5:30:48 PM by Marcus Demas

Moving tables from Test to Live environment

I have a technical question about Services/Categories. We are inputting our Service Catalogue into our Test environment and would like to know if this data is stored in one table or multiple and if it is possible to move the table(s) on the back...
2 Answers
Lorraine Helson Last activity on 10/22/2015 2:34:32 PM by Lorraine Helson

Beta environment

With the great news about the new sandbox environment, I'm curious about what will happen with our beta environment. I have some pending changes "in flight" and want to prepare appropriately for the July 5 refresh.
1 Answer
Dalin Bruns Last activity on 6/3/2015 4:33:07 PM by Aaron Crane