Questions

categories Clear Tag Filter

Creating New Categories inside a Card Wall

I have a project administrator who says that they found information from TDX that it's possible to create new categories inside a Card Wall.
Is this something only a TDX administrator can do or is this something that can be granted to a proje...
1 Answer
Mathew Chandler Last activity on 2/1/2024 9:50:06 AM by Mark Sayers

Ticket Types and Type Categories

Hello!
Can someone help me understand what is the proper way to come up with Ticket Types and Type Categories? Are they optional? Should they mirror Service Catalog category/subcategory?
Thank you!
2 Answers
Michael Rodriguez Last activity on 8/2/2023 11:47:23 AM by David Tod

Categories - Questions, KB, and Service Catalog

Questions have categories, the KB has categories and the Service Catalog has categories, but they are all different (at least in our implementation). Why? Can a relationship be enforced? Why give organizations so much rope to hang themselves?
...
1 Answer
David Tod Last activity on 1/27/2017 10:52:17 AM by Mark Sayers

Classifications and categories

Hi, is there a way to tie categories to a specific classification? I would want this to work in the same way that types are associated with categories. So the hierarchy would simply look like Classification > Category > Type.
We have tw...
1 Answer
Wesley Ng-A-Fook Last activity on 2/4/2016 3:39:59 PM by Mark Sayers

Images on KB, service categories

When selecting help in TDNext, I get sent to https://solutions.teamdynamix.com/TDClient/KB/?CategoryID=1081 which shows images for each KB category. I want to use images in the same way for my knowledge base categories. Is this something that I...
3 Answers
Greg Van De Mark Last activity on 3/6/2015 2:17:24 PM by Greg Van De Mark

Issue Category

When you were here you should us how to add Risk as a sub category in Issues, well I do not recall how to do that and the help has been no help in setting that up. Can you provide guidance on how to do that?
1 Answer
Letha King Last activity on 11/24/2014 6:38:05 PM by Drake Sigler