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New Service Request button

Is it possible to get a New Service Request button next to the New Incident
button in the ticketing application?
1 Answer
Lisa Veloz Last activity on 10/27/2016 10:35:38 AM by Mark Sayers

What are the minimum requirements for a KB article to appear in a New Incident?

When inserting the service with associated articles, or typing into the Title or Description fields, what at minimum does it take for a KB article to appear in the top right of the ticket? A few conditions that come to mind might be an article th...
1 Answer
Marcus Demas Last activity on 11/17/2014 9:50:38 AM by Drake Sigler