What are the limits for putting in custom code in the source box of KB? I am currently trying to make a drop down that is based off an other drop down to guide people to the right article/section. I have tried a few different methods and they work...
I'm the KB Admin for our organization, and I noticed that other Users are able to edit KB articles without me having to approve the changes. Is there any way for me to change that? I.e., Can I get rid of the Edit button, or can I ge...
Any timeline on when the Admin Help KB articles will be completed? Many of these articles are blank. It would be very helpful to have this information available.
Is there any way to report on the tickets associated with a particular KB article? I'm trying to see what tickets a KB article has been attached to in order to get more troubleshooting info and context when editing the article.
What is the minimum licensing and security configuration for someone to be able to create/import knowledge base articles?
When inserting the service with associated articles, or typing into the Title or Description fields, what at minimum does it take for a KB article to appear in the top right of the ticket? A few conditions that come to mind might be an article th...