Questions

Hi folks, hoping for a bit of help here: Our Web Services team (which does not fall under IT) is interested in getting their own TD license and using it to track their work, and this question is not how to go about buying and provisioning all tha...

We are looking to implement 15-day due dates for Software and Hardware type tickets and report on overdue tickets.
I would like to ask the community if it in their experience it is better to use SLAs based on type or add due dates to ticketin...

When creating a new (or editing) a ticketing application in TDAdmin, there is a pre-filled dropdown for "purpose" that requires selection. Is there any changes in behavior or functionality in TDX by choosing one of these over the other. Is it jus...