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Ticket linking and/or classification creation

I've seen some answers here that indicate that you cannot link tickets that are of the same classification, and you cannot add new classifications. However these answers are around half a decade old. Has there been any changes related to this? Ou...
1 Answer
Nick Taylor Last activity on 1/13/2023 3:32:49 PM by Brittany Renn

Classification Changes when Ticket is Saved

Problem: When we create an Incident, via a New Incident Form (a custom form for Telephones created by me), the classification is automatically changing to Service Request when the ticket is saved. When I originally created the Form, I associate...
1 Answer
Mel Gross Last activity on 10/18/2019 1:50:08 PM by Caitlin Baer

Ticket Classifications

Is there any way to add a new classification?
1 Answer
Andy Greicius Last activity on 5/4/2017 4:07:15 PM by Mark Sayers

Service Requests tied to a workflow get classification changed to "Change"

Hi all,
I have a process that starts out at the Service Catalog, then via automation rules is being assigned to one of two workflows. For some reason I can't figure out, the tickets are being changed from "Service Request" (the cla...
2 Answers
Paul Chauvet Last activity on 2/10/2017 2:35:09 PM by Paul Chauvet

Can't Change Ticket Classification

I'm trying to change the classification of a ticket. I read https://solutions.teamdynamix.com/TDClient/Forums/Questions/Details?ID=101726 and https://solutions.teamdynamix.com/TDClient/KB/ArticleDet?ID=13144 and I've looked everywhere and I can't...
3 Answers
David Doherty Last activity on 8/25/2016 1:51:01 PM by Mark Sayers

Classifications and categories

Hi, is there a way to tie categories to a specific classification? I would want this to work in the same way that types are associated with categories. So the hierarchy would simply look like Classification > Category > Type.
We have tw...
1 Answer
Wesley Ng-A-Fook Last activity on 2/4/2016 3:39:59 PM by Mark Sayers

Why can't I change the classification of a ticket?

1 Answer
Marcus Demas Last activity on 10/6/2014 10:18:20 AM by Drake Sigler

changing values in existing classification field

We currently are using the Classification field in TD. It now contains two values 1) Operations 2) Project

We are looking to change and add to the existing values as such:

Operations

Project-Tactical

Project-Strategic

Project-M...
1 Answer
Andy Novak Last activity on 9/11/2014 5:17:20 PM by Matt Sayers