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Forms vs. Templates

Hello,
We are looking at a way to make manual ticket creation a bit more streamlined. We're trying to decide whether it's better to use the template feature or the forms feature. Currently, we have about 200 ticket types that we use. Some of ...
1 Answer
Riley Fay Last activity on 3/5/2024 1:53:50 PM by Mark Sayers

Setting Up Services Only Students Can View

I know how to configure specific groups to only have access to viewing services, but I want to lock down specific services that only students can submit requests for. The problem is that while I can create a Students group and load all current st...
2 Answers
Les Norwood Last activity on 11/9/2018 11:54:36 AM by Denise Nelson