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Types: Number in type category does not equal number in types

In TDAdmin, I see a type category has four types. Also, in TDAdmin, I go to the types area and sort by category and see only two. It looks like I'm not excluding anything with the default search. Where are the two missing types?
1 Answer
Greg Van De Mark Last activity on 3/22/2024 12:17:01 PM by Mark Sayers

Clear or Force Updating the Required Type Field

We've implemented new Type categorization. We have a generic Type that we use as a placeholder for email intake. We would like our staff to always update the Type on the ticket after submission. Is there a way to force our staff to update this fi...
1 Answer
Julien Rossow-Greenberg Last activity on 1/25/2024 11:26:31 AM by Mark Sayers

Global SLAs

I created an SLA that requires a technician to respond to a ticket within two business days and I would like to make it so that this SLA is applied to every newly created ticket in our system moving forward. Currently, I have only foun...
1 Answer
Riley Fay Last activity on 8/8/2023 12:17:20 PM by Mark Sayers

Ticket Types and Type Categories

Can someone help me understand what is the proper way to come up with Ticket Types and Type Categories? Are they optional? Should they mirror Service Catalog category/subcategory?
Thank you!
2 Answers
Michael Rodriguez Last activity on 8/2/2023 11:47:23 AM by David Tod